Membership & Adoptions Assistant

Membership and Adoptions Assistant

We are Chester Zoo.

We're not just an amazing, award-winning visitor attraction that's home to 30,000 incredible animals inside 128 acres of stunning gardens. We're not just the UK's most popular zoo. We're a major wildlife charity that's committed to the recovery of endangered species, globally. And, as the world faces an extinction crisis, we're making a hugely significant contribution to conservation at a time when it's needed most. We are Chester Zoo and we prevent extinction.

The Membership & Adoptions team are a dynamic and exciting department within the zoo. As a team, we look after over 170,000 Members and Adopters! We are responsible for selling new memberships and adoptions face to face and over the telephone. We respond to emails and queries over the phone, process all online sales, assist customers in the queue and much more!

As a Membership & Adoptions assistant, you will:

• Sell membership and adoptions face to face with customers in a polite and efficient manner in order to meet our annual sales targets.
• Check and secure cash taken through the till and assist with cash up.
• Process the administration of membership and adoptions sales, inclusive of data input, online order processing, telephone payments and email communications.
• Assist in the monitoring of literature & stock.
• Assist customers waiting in the queue by answering questions and issuing membership cards.

The Package

• Temporary contract until 31 December 2025. Working on a rota basis including weekends, evenings and bank holidays. Primarily weekend work required.
• Rate of pay of £12.71 per hour, regardless of age.
• Minimum of 7.5 hours per week with the option to work up to 37.5 hours per week during busy periods.
• Some evening shifts may arise but are not regular.
• Staff pass so you can visit the zoo during your time off, plus multiple complimentary tickets for your friends and family
• Cycle to work scheme
• Discounted gym membership
• Discounts on cinema tickets, restaurants, high street shops and more via Perks
• Pension scheme with generous employer contributions up to 9%

Our Requirements

• Have a good standard of education, including in Maths and English.
• Have till and cash handling experience.
• Have excellent customer service skills both verbal and written.
• Have previous administration and data input experience.
• Have a good knowledge of GDPR.
• Be a competent user of Microsoft Office software particularly Outlook, Word, Teams & Excel.
• Have customer facing sales experience in a fast-paced environment.

Although not essential, the following would be desirable:

• A basic understanding of direct debits.