Member Systems & Configuration Lead

A leading global insurance firm in Glasgow seeks a Systems and Configuration Manager. This role is crucial for ensuring the seamless operation of membership services, acting as a liaison between operational teams and the Technology department. Responsibilities include managing incident resolutions, overseeing system maintenance, and driving operational efficiencies through technology and automation. Candidates must possess strong knowledge of contact centres and experience in system enhancements. A hybrid working model is in place, requiring in-office presence at least two days a week.