Member Services Officer

Member Services Officer Location: Antrim
Pay Rate: £20.29 per hour

Hours: 37 hours per week
Working Pattern: Monday to Friday, 9:00am - 5:00pm
Contract: Temporary assignment for up to 3 months
Parking: On-site car parking available
Start Date: ASAP

About the Role We are currently recruiting for a Member Services Officer

This is an excellent opportunity for an experienced administrative professional who can manage a varied workload, work to tight deadlines and provide high-quality support in a busy governance environment.

Key Responsibilities

• Co-ordinate paperless Committee meetings and circulation of Members' documents.
  Service Council and Committee meetings, including preparing agendas, minutes, reports and recording proceedings.
  Prepare and collate meeting files, presentations and supporting documentation.
  Maintain records of Members' attendance, committee memberships, conferences and expenses.
  Liaise with internal departments, Members and external organisations to support effective communication and meeting administration.
  Upload approved reports, minutes and committee documentation to the website.
  Arrange meetings, room bookings and hospitality requirements.
  Provide administrative support for the Mayor and Deputy Mayor.
  Arrange approved Member travel and accommodation.
  Maintain corporate and Member Services calendars.
  Assist with Freedom of Information requests.
  Co-ordinate Zoom invitations for Council and Committee meetings.
  Manage and co-ordinate the on-call Member Services Officers.
  Support Local Government Elections administration as required.
  Deliver a high standard of customer service and respond to enquiries through to resolution.

Essential Criteria Qualifications Applicants must possess:

• LCCI Secretary's Certificate, BTEC National Certificate in Business Studies, or another relevant Level 3 qualification on the Qualifications Framework

AND

• RSA/OCR Stage II Word Processing (or equivalent)

Applications may also be considered from candidates who do not hold the above qualifications but can demonstrate at least 4 years' relevant experience.

Experience A minimum of 2 years' relevant clerical experience including:

• Use of Microsoft Office applications.
  Preparation of agendas, reports, minutes and general correspondence.
  Managing demanding workloads and conflicting priorities to meet deadlines.

Skills and Abilities

• Effective organisation of workload to meet tight deadlines.
  Good interpersonal skills.
  Ability to prioritise workload effectively.
  Ability to maintain a high standard of quality and accuracy.
  Ability to produce clear and concise records of meetings.
  Commitment to continuous service improvement.

Other Requirements

• Full current driving licence or access to suitable transport to enable duties to be carried out in full.
  Flexibility to work outside normal working hours when required.
  Ability to work flexibly in other services during emergencies.

What's on Offer?

• £20.29 per hour
  37-hour working week
  Monday to Friday working pattern
  Up to 3 months temporary assignment
  Immediate start available
  On-site parking

How to Apply Please email your CV to:

Closing Date: 12:00pm on Thursday 11th June 2026

Please ensure your CV clearly demonstrates how you meet the essential criteria outlined above.

Apple Recruitment Services is acting as an Employment Business in relation to this vacancy. Apple Recruitment Services is an Equal Opportunities Employer.