Member Services Administrator, PIVOTAL

Member Services Administrator (PCN), PIVOTAL

London, United Kingdom

InMotion Ventures 3 Ltd

About us

InMotion Ventures 3 brings together two innovative brands, PIVOTAL and THE OUT, with a shared mission to redefine how people access and experience Jaguar and Land Rover vehicles.

While each brand offers a distinct service, both are focused on delivering a seamless, flexible, and premium customer experience.

PIVOTAL is transforming car ownership through a flexible subscription model, giving members access to the latest vehicles with a simple monthly payment that covers everything. THE OUT is reinventing car rental in London by delivering high-end vehicles to customers' doors. No rental desks, no hidden fees, just a smooth, first-class experience. About the Role

As a key member of our Customer Service team, you will play an important role in supporting both brands. This position requires a proactive, self motivated individual with a strong work ethic who is comfortable working independently while also contributing to a collaborative team environment.

You will need to be extremely organised with excellent attention to detail and able to work on your own initiative to support our customers who have obtained a Parking Charge Notice alongside other documentation requests.

This role is mainly remote, with occasional visits to our Old Street (London) office.

What You'll Be Doing

• Responsible for the end to end process of actioning all third party fines received including Parking Charges and Congestion Charges.
• The point of contact for any enquiry related to these charges via email, phone and webchat.
• Processing documentation requests including parking permits and travel documentation.
• Maintain excellent service throughout all customer interactions.
• Keeping clear and accurate records.
• Provide support to the wider Pivotal team where required such as invoice updates.

Skills & Experience

• Experience in a similar role where data input and accuracy were required.
• Knowledge of the penalty/parking charges process would be beneficial.
• Excellent written and verbal communication skills required (fluent in English, both written and verbal).
• IT literate with a good aptitude of learning new systems.
• Able to work independently but also take direction as part of the wider team.

Essential Attributes

• Organised.
• Adaptable.-
• Customer focused.
• Accountable.
• Ability to prioritise workload.

Benefits

• A permanent contract for long term stability
• A flexible, remote first working environment
• 25 days' holiday + bank holidays, plus an extra day off for your birthday
• 2 additional volunteer days to give back to causes you care about
• A competitive salary + discretionary bonus scheme
• Contributory pension scheme to support your future
• Healthcare cash plan for everyday wellbeing