Member Engagement Manager

UK Clinical Pharmacy Association (UKCPA) is a membership association that unites the clinical pharmacy community, with members from a broad range of specialties, professions, and sectors. Through post-registration education and training, support, and development opportunities, we enable the delivery of outstanding pharmaceutical care, ensuring that patients receive the best possible outcome from their medicines. Our members share their expertise, resources, and best practices. Our community is supportive, stimulating, and inspiring, offering opportunities to explore, learn, and flourish.

About the role

We are seeking a dynamic and creative Member Engagement Manager to drive connection, engagement, and communication across our community, in order to improve value for our members and drive membership retention and recruitment. This is a new role for our organisation, offering a unique opportunity for the right person to make a meaningful impact. You'll be at the heart of how we engage with members and how they engage with us, how we tell our story, and how we highlight the incredible work being done across our community. We are open to exploring innovative and creative strategies to achieve our goals, and we welcome someone who brings experience, insight, and new ideas.

You'll need to be highly self-motivated and able to work independently. At the same time, you'll play a key role in keeping the team informed and aligned, ensuring your work contributes to an integrated, cohesive approach across the organisation. This role spans the full spectrum of member engagement from shaping strategy and creating impactful content to supporting events, managing logistics, and handling day-to-day admin. As part of a small, hands-on team, you'll need to be comfortable working at both a creative and practical level to bring plans to life and keep things running smoothly.

Responsibilities

Member Engagement & Support:

• Improve members' engagement with our forums, webinars, and other events and opportunities, to foster community and knowledge sharing.
• Support our committees to deliver their commitments, linking in with other members of the team to join the dots.
• Support our committees to ensure engaged and effective working practices.
• Promote and enhance member benefits to support recruitment and retention through online and in-person opportunities.
• Celebrate member and committee achievements across our platforms.
• Support activities related to professional development for members, including managing and nurturing our expert committees, the development and dissemination of guidelines, standards, and other educational resources.

Content Creation & Communications:

• Craft clear, compelling, and on-brand content for newsletters, websites, reports, social media, and other channels.
• Develop messaging and campaigns that articulate the value of membership.
• Write stories that spotlight our impact, initiatives, and people.
• Work across our team to identify opportunities to create and repurpose content in a variety of ways.
• Design and execute strategies to increase visibility and engagement.
• Manage social media channels with a strategic and engaging voice.
• Analyse engagement metrics and adjust strategies to optimise impact.
• See your content come to life through communications with members, uploading content to websites, forums, and social media channels, and at face-to-face events.
• Demonstrable experience in communications, marketing, membership engagement, or a related field
• Proven experience of successfully engaging with members or stakeholders to drive interest, retention, and growth
• Proven track record of creating content and campaigns that resonate
• Experience with social media strategy and platforms, email platforms, and basic design tools
• Experience with content management systems (CMS)
• Experience of using customer relationship management systems (CRM)
• Comfortable working with data to evaluate success and adjust approaches
• Experience of working within a membership organisation
• Experience of working within a charity and a nonprofit organisation with volunteers
• Experience working with healthcare professionals

Skills:

• Outstanding written and oral communication, including the ability to tailor and target messages to a range of different audiences
• Ability to translate complex information into plain English and deliver it appropriately to key audiences
• Ability to prepare and produce concise yet insightful communications for dissemination to a broad range of stakeholders as required
• Excellent design skills, with an eye for detail
• Applying and developing communication plans to ensure effective implementation of projects and communication of key messages
• Ability to gain credibility and develop relationships with a wide variety of colleagues
• Demonstrated capability to plan over short-, medium-, and long-term timeframes and adjust plans and resource requirements accordingly

Conditions of employment

• You must have the right to work in the UK

Working locations

• Home-based
• Occasional travel to the UK required

How to apply

• Submit a CV and short statement (no more than 800 words) outlining your skills and experience.
• Whether you are registered as self-employed, or are willing to register as self-employed if you are successful in being offered the role.

Interviews

• Applications, we will only be able to contact the shortlisted applicants. If you haven't heard from us by 5 pm on Friday, 22nd August, please assume we will not be taking your application any further

The job vacancy information provided here is from third-parties and the AAE can not guarantee the accuracy of the information.