Meeting & Events - Assistant Operations Manager

Meeting & Events - Assistant Operations Manager

Department: Food & Beverage

Employment Type: Full Time

Location: The Grand - York

Compensation: £31,000 / year

Description

Just as no two days are the same, no two events are alike. We are seeking for someone to take full responsibility for the day-to-day running of the operations. To co-ordinate events taking place within the meeting rooms and that any issues that may arise are dealt with swiftly and efficiently. Maintaining exceptional levels of guest communication and preparation within the team ensuring event set up and service is delivered to client's expectations

Key Responsibilities

You will lead the event operations team in delivering memorable events and service across all our areas. Here's what you will be expected to do:

• Directly manage and develop a large, diverse team of staff, overseeing all staffing levels, performance, training, and departmental communications.
• Serve as the primary point of contact for clients, ensuring their needs are met and liaising with them throughout the event to guarantee complete satisfaction.
• Control all operational costs, including payroll and beverage management, while actively identifying and maximising opportunities to optimise sales and profitability.
• Ensure all operations adhere to brand standards, maintain excellent customer service levels, and are prepared for emergencies through rigorous staff training and procedural knowledge.
• Collaborate effectively with key departments such as Sales and Planning and provide support across the hotel to ensure seamless integrated service.
• Oversee all operational logistics, from equipment and inventory to floor plans and Banquet Event Orders

What makes you Splendid?

We live by our values, and we'd love you to bring them to life every day:

• Open - You're someone who values inclusivity, connection, and community.
• Nimble - You're someone who enjoys solving problems quickly and creatively.
• Brilliant - You're someone who takes pride in your craft and thrives on making a difference.
• Honest - You're someone who values transparency, takes ownership, and builds trust through their actions.

Brilliance means going above and beyond and celebrating the impact we make together.

Benefits

When you join Splendid, you will enjoy a reward package to support your lifestyle, wellbeing and career. Here are just some of the benefits on offer

• Employee Assistance Programme (EAP) - confidential wellbeing support whenever you need it with 24/7 access to remote GP appointments.
• Hotel Room Discounts - stay with us or our partner hotels at special team rates including discounted rates for friends and family.
• Food & Beverage Discounts - enjoy meals and drinks at reduced prices across our hotels.
• Life Assurance - peace of mind for you and your loved ones.
• Salary Sacrifice - Car Scheme: our team members can enjoy the ultimate benefit of driving a brand new, full insured and maintained car for a fixed monthly amount taken from their salary.
• Stream - access your earned wages up to 50% whenever you need them giving you financial flexibility and Highstreet discounts available.
• Pension - auto enrolment into the company pension scheme.
• Learning & Development - opportunities available to progress your skills and career.