MedTech Client Services Specialist

MedTech Client Services Specialist (Customer Service & Order Management)

Salary: Up to €50,000 per year

Location: Nijkerk, Gelderland, Netherlands

Workplace Type: On-site

Employment Type: Full-time 12-month initial temp contract (extension or permanent possible)

Join an innovative Pharmaceutical and Medical Technology company in Nijkerk as a Client Services Specialist , and be part of a friendly team delivering exceptional customer service, technical support and ensuring smooth order management.

This involves supporting customers, engineers, and healthcare professionals across the Netherlands and Nordic regions.

What We Offer

• Salary: Up to €50,000 per year (based on experience)
• Contract: Initial12-month temporary contract(with strong potential for extension or permanent hire)
• Work Type: On-site, full-time position
• Location: Nijkerk, Gelderland
• A dynamic, collaborative workplace in a growing pharmaceutical service environment

Role

As a Pharmaceutical Client Services Specialist , you'll be the first point of contact for customers and service partners. This involves coordinating inquiries, processing orders, and ensuring timely, accurate communication between internal teams and external clients.

You'll play a key role in maintaining service excellence, supporting technical operations , and helping ensure full compliance with company and regulatory standards.

Key Responsibilities

• Act as the first-line contact for customers, field engineers, and logistics partners.
• Manage and track customer orders and service requests , ensuring timely, compliant delivery.
• Provide accurate quotations and order information , following company guidelines.
• Maintain detailed records of customer cases and service updates in internal systems (CRM/ERP).
• Support field engineers and sales representatives by coordinating service logistics.
• Resolve issues efficiently by collaborating across departments (Sales, Logistics, Quality, and Technical Support).
• Develop strong customer relationships and promote continuous service improvement.
• Gain product and process knowledge to proactively anticipate customer needs.

Your Profile

• Experience in Customer Service, Order Management, or Client Support.
• Fluent in Dutch and English (both spoken and written).
• Excellent communication, problem-solving, and multitasking skills.
• Comfortable with phone and email communication in a professional setting.
• Organized, structured, and proactive with strong attention to detail.
• Knowledge of Nordic languages (Swedish, Danish, Norwegian, Finnish) is a plus.

Interested?

Apply now by clicking "Easy Apply" and uploading your updated CV, and feel free to contact