Medical Receptionist

Pemberton Surgery is looking to appoint a medical receptionist to join our existing team. This is a great opportunity for someone who is enthusiastic and is willing to succeed in a busy office environment.

Main duties of the job

Please see attached job description for details:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistant to the practice team and project a positive friendly image to patients and other visitors, either in person or via the telephone.

About us

Pemberton Surgery is a busy general practice with a patient population of approximately 10,300 patients.

We are situated in a purpose built health centre which is shared by 2 GP practices, community clinic and a dentist.

The practice team comprises of 4 GP partners, 2 salaried GPs, 3 practice nurses, 1 HCA, Practice manager, Operations manager, Business Support officer, PT Reception manager, PT Reception supervisor, part time Secretary and 11 admin/receptionist.

We are a very friendly, hardworking and supportive team who deals with the ever changing face of general practice effectively.

We are active members of our Primary Care Network and are members of a GP federation.

Job responsibilities

Job responsibilities:

Administration

• To have a thorough knowledge of all practice procedures
• To work in accordance of written protocols
• Filing post in medical records
• Scan/photocopy documents as requested

Reception

• Receiving patients, consulting with members of practice team
• Handing completed repeat prescriptions to patient and checking names and address.
• Be able to cover all reception position as necessary

Appointments

• Process patient requests for today/future appointments from patients by telephone and in person.
• Deal with visits/requests

Computer

• Navigate the clinical system (Emis) to view and input into clinical records
• Be proficient in other computer software essential to the role (Docman, Accurx, AskmyGP etc)

Telephone

• Have working knowledge of telephone/bleep system, during and after hours
• Cover for telephonist when necessary

OtherTasks

• Ensure rooms are cleared and locked after surgeries
• Ensure building security have thorough knowledge of doors/windows/alarm
• Any other tasks allocated by managers

Person Specification Qualifications

• GCSE grade A to C in English and Maths
• Advanced level Microsoft Office
• Qualified to NVQ level 2 in Health and Social Care
• Recognised qualification to diploma level or above
• A demonstrable commitment to professional development

Experience

• Sound knowledge of Windows and MS office
• It literate
• Experience in working in Primary Care

Skills & Knowledge

• Excellent level of IT skills
• Excellent keyboard and computer skills
• Medical terminology

Qualities & Attributes

• An understanding, acceptance and adherence to the need for strict confidentiality.
• Ability to use own judgement, resourcefulness and common sense
• Ability to work as part of an integrated and multi-skilled team
• pleasant and articulate
• Able to work under pressure
• Able to work in a changing environment
• Able to use own initiative

Other

• Flexibility of working hours/able to work at the desired times

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£24,670 to £25,670 a year WTE - part time will be paid pro-rata.