Medical Receptionist

We are looking for an enthusiastic candidate to join our team at Benfield.

About the Practice

The surgery serves around 10,000 patients.

Responsibilities

• Ensure patients are received in a courteous, reassuring and non judgemental manner.
• Ensure patients needing urgent attention are seen in a logical and non disruptive manner.
• Explain practice arrangements to new patients and those seeking temporary help.
• Ensure correct procedures are carried out.
• Undertake a wide range of clerical tasks; have excellent keyboard skills and knowledge of word processing and data inputting.
• Work on own initiative and be the first point of contact for the building.
• Provide administrative and secretarial support to the practice.
• Work with minimum supervision within the parameters of this job description.
• Act as a team member of the multi disciplinary team.
• Open and lock the practice premises and maintain security in accordance with protocols.
• Offer patients an appointment booking service by phone and face to face and administer the booking system.
• Prepare repeat prescriptions in accordance with practice policies and protocols.
• Process and distribute incoming and outgoing mail.
• Answer patient enquiries with the support of other staff as necessary.
• Undertake all tasks associated with day to day running of the computer system, including links with patient services.
• Keep the reception area, notice boards and leaflet dispensers tidy and free from obstructions.
• Advise patients of relevant charges, accept payments and issue receipts.
• Liaise with other receptionists in the organisation of clinics.
• Attend practice meetings.
• Clear and restock consulting rooms as required.
• Make tea/coffee and perform occasional errands as requested.
• Participate in training, audits and risk assessments as and when appropriate.
• Undertake all other administrative duties necessary to support the smooth running of the practice, as directed by the Assistant Practice Manager and Practice Manager.
• Maintain a safe and healthy environment for patients, visitors and staff.
• Ensure duties are carried out to the highest possible standard and in accordance with any current quality initiatives.

Qualifications

• Experience working with SystmOne.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a submission for Disclosure to the Disclosure and Barring Service (formerly CRB) is required to check for any previous criminal convictions.