Medical Receptionist - 12 month contract

Medical Receptionist - 12 month contract

An exciting opportunity has arisen for a GP Receptionist/Prescription Clerk to join our friendly team on a 12 month contract. Any applicants should have previous experience of working in healthcare, preferably GP surgery experience and EMIS trained. Any previous applicants need not apply.

Reception is a front of house patient centred role: primarily booking appointments, care navigation, responding to queries and following up test results via online consultations (currently Blinx PACO), telephone and face to face. This role will also involve the processing of repeat prescription requests, raising acute prescriptions on behalf of the patient and aligning medication in accordance with practice protocol. This can be a challenging but rewarding position, so please consider this before applying.

The role is 25 hrs a week, Monday to Friday - worked over 5 days at 5 hours per day. Core hours are between 08:00 and 18:30 (with one evening opening until 20:00 worked on a rota).

Applicants must be flexible to cover holidays and staff sickness as and when required.

Apply with your CV.

Main duties of the job

Fir Park Medical Centre is well run GP practice passionate about providing the highest possible care to our patients.

The ideal candidate will be highly motivated and able to work under pressure to meet deadlines. You will need to be a confident, loyal, hard working team player with excellent communication skills and a can do approach to your work. Previous reception experience is preferred, training will be provided to the successful candidate.

Experience of working within a healthcare environment is essential.

About us

Fir Park Medical Centre is a busy GP practice in Widnes with c12,000 registered patients. We are a training practice with 8 GPs, 2 ANPs, 2 Clinical Pharmacists, 4 Practice Nurses, a HCA, a GP Assistant and a Physiotherapist. We moved to purpose built new premises in November 2021.

The position qualifies for the NHS Pension Scheme.

Job responsibilities

• Communications and Relationship skills - greet service users efficiently and friendly.
• Answer online requests and telephone enquiries sensitively; initiate appropriate action, including care navigation to community services.
• Show sympathy and sensitivity when communicating with staff, service users and stakeholders; handle difficult situations such as aggressive or demanding behaviour.
• Use own initiative to answer queries and forward relevant communication to staff.
• Act as the initial point of contact for telephone/email or face to face enquiries.
• Ensure accurate data entry of patient information to comply with practice policy.
• Assist the practice manager and reception supervisors with delegated administration duties.
• Support and uphold an open, positive and honest working culture.

• Analytical and Judgemental skills - monitor and collect patient data; ensure compliance with accurate data collection.
• Contribute to QOF targets and achievement.
• Make decisions and take actions within the team for routine enquiries, with support and supervision.
• Recognise situations requiring referral to the supervisor/line manager and take prompt appropriate action.
• Identify and promote best practice and innovation to improve efficiency and productivity.

• Planning and Organisational skills - manage day to day practice administration, ensuring correct procedures are implemented and monitored.
• Handle online requests, telephone and face to face requests.
• Process appointment / home visit requests.
• Process new registrations.
• Process prescription requests.
• Process referrals to other services.
• Daily preparation of clinical rooms, including clinical supplies, forms, etc.
• Daily review of patient waiting areas, ensuring area is clean & tidy.
• Work closely with colleagues to ensure quality standards are met regarding crossover arrangements, office standards and communications.
• Attend meetings as required.
• Additional clerical duties based upon specific practice needs.

• Patient/Client Care - adhere to safeguarding policy for adults and children; act as an advocate by processing concerns appropriately, as per practice policy.
• Report all significant events, including near misses.
• Participate in the maintenance of the practice complaints register; resolve complaints and improve service.
• Maintain highest level of confidentiality when dealing with patient information.
• Adhere to infection control guidance, particularly isolation of potentially infective patients.
• Adhere to emergency protocols for patients with suspected cardiac conditions, sepsis, etc.
• Navigate patients to appropriate community services as per CCG care navigation programme.

• Policy and Service Development Implementation - monitor and collect all required patient data, ensure compliance with accurate data collection.
• Assist the management team in implementing service development initiatives.
• Contribute to achievement of CQC Fundamental Standards.
• Participate in activities to assess compliance with CQC Fundamental Standards.
• Comply with all practice policies and procedures, and maintain awareness, understanding and adherence to policies on sickness/absence, safeguarding, confidentiality, health & safety, fire safety and evacuation, information governance and disaster recovery.

• Financial and Physical Development - maintain stationary stocks, answer queries and forward relevant communication to staff.
• Handle payments to the practice by cash, credit card, cheque and transfer.
• Use all equipment in accordance with published instructions and guidelines.
• Report to the practice manager any faults or safety worries with equipment and premises.
• Maintain adequate security measures, ensuring all clinical rooms, etc. are locked when not in use.

• Human Resources - participate in the training and induction of new staff as required, including GP locums.
• Undergo further training as required by the practice.
• Adhere to practice dress code.
• Participate in regular personal development reviews.
• Adhere to practice HR policies and procedures.

Person Specification Qualifications

• Experience of working in a healthcare environment.
• Evidence of a good general education (e.g. GCSE English and Maths A C).
• Basic computer skills and willingness to learn and participate in new systems.
• Demonstrates basic numerical and English comprehension skills.
• Excellent organisational skills to manage own workload and assist team to operate service.
• Knowledge of EMIS system.

Analytical and Judgmental

• Able to make judgements based on own initiative within the scope of their own work.
• Ability to retrieve information from other departments.
• Attention to detail where there are predictable interruptions to the work pattern.

Planning and Organisational

• Work effectively and flexibly as part of a team to meet the needs of the services.
• Ability to multi task.

Experience

• Experience of working in a healthcare environment.
• Experience dealing directly with customers / members of the public.
• Good listening skills with attention to detail.
• Experience of working in general practice as a GP receptionist or GP prescription clerk.

Communication and Relationship Skills

• Good communication skills both verbal and written.
• A flexible attitude to work.
• Covering for colleagues in their absence.
• Understanding confidentiality and applying the principles in everyday working practice.
• Professional communication with all levels of users.
• Proven ability to communicate with all levels of users.

Physical Skills

• Experience working with a range of Microsoft Office packages (Word, Excel, Outlook).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.