Medical Information Specialist with Dutch - Surrey

Medical Information Customer Experience Specialist with Dutch - Surrey

Atrium is recruiting for a Medical Information Customer Experience Specialist with fluent Dutch to join a leading global pharmaceutical organisation. This is an excellent opportunity for candidates with a Life Sciences or Healthcare background who are passionate about customer experience and supporting healthcare professionals, patients and caregivers. This is a PAYE 6 months role, 37hrs per week, onsite work 50%

* Respond to medical and product enquiries via phone, email, webforms and live chat
* Research and provide accurate medical information using approved resources
* Deliver a high-quality customer experience in both Dutch and English
* Accurately document enquiries and responses in line with regulatory requirements
* Identify and report adverse events and product quality complaints
* Support continuous improvement initiatives and wider Medical Information activities
* Collaborate with international colleagues to ensure a consistent customer experience

Essential:

* Native/fluent-level Dutch (C2) and fluent English
* Degree in Pharmacy, Pharmacology, Biomedical Science, Life Sciences, Nursing, Healthcare or a related discipline
* Strong communication and customer service skills
* Ability to understand and communicate scientific information clearly
* Strong attention to detail and documentation skills
* Desirable: Experience in processing Medical Information. Pharmacovigilance or Drug Safety knowledge.
* Desirable: Any experience in the Pharmaceutical or Biotechnology or Medical Devices industries
* Previous experience supporting Healthcare Professionals, Patients or Caregivers

Click Apply now/Contact Lianne to be considered for the Medical Information Customer Experience Specialist with Dutch - Surrey role