Marketing Cloud Onboarding Specialist - German or Italian speaker

What You'll Do

• Act as a key onboarding contact for new customers
• Lead virtual onboarding sessions and walkthroughs
• Help customers understand core Marketing Cloud functionality and best practices
• Support customers as they begin using the platform in real business scenarios
• Partner with internal Salesforce teams to ensure a smooth onboarding experience
• Build strong customer relationships through clear communication and practical guidance
• Contribute to onboarding documentation, process improvements, and knowledge sharing within the team

Products You May Support

• Marketing Cloud Engagement
• Account Engagement (Pardot)
• Personalization
• Intelligence (Datorama)

What We're Looking For

• Fluent in both English and German or Italian - required
• 2+ years of work experience
• Marketing Cloud knowledge preferred
• Experience in a customer facing role such as onboarding, support, customer success, implementation, or technical advisory
• Strong communication and presentation skills
• Comfortable explaining technical concepts to different audiences
• Ability to manage multiple priorities and work independently
• Interest in technology, digital marketing, and customer experience platforms

Nice to Have

• Experience with Salesforce or CRM platforms
• Marketing Cloud knowledge or certifications
• Experience delivering onboarding, training, or customer enablement sessions
• Understanding of email marketing, automation, or customer engagement platforms

Why Join Salesforce

You'll join a collaborative team where learning, growth, and customer impact matter. This role is a great opportunity to deepen your technical knowledge, build customer facing experience, and grow your career within Salesforce.

Accommodations

If you need a reasonable accommodation during the application or recruiting process, please submit a request via the Accommodations Request Form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non discrimination with all employees and applicants for employment. We believe in equality for all and lead the path to equality by creating a workplace that's inclusive and free from discrimination. All employees and applicants will be assessed on the basis of merit, competence, and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, or other protected classifications.