Market Improvement Analyst

Are you a naturally curious analyst who enjoys solving complex problems, working with data and influencing meaningful change?

We're looking for a Market Improvement Analyst to help improve a regulated market that serves over one million business customers. You'll work on initiatives that enhance market performance, improve customer outcomes and support effective collaboration between industry participants.

This is an excellent opportunity for someone who enjoys analysing information, building evidence-based recommendations and working with a wide range of stakeholders to deliver lasting improvements.

As part of a collaborative, high-performing team, you'll have the opportunity to lead projects, shape market processes and contribute to strategic change in a dynamic and evolving environment.

As a Market Improvement Analyst, you will:

• Lead and deliver market improvement projects from concept through to implementation.
• Analyse market data to identify trends, issues and opportunities for improvement.
• Develop robust, evidence-based business cases and recommendations.
• Manage initiatives through the full change lifecycle.
• Gather and document business requirements in clear, plain English.
• Support updates to market rules, processes and supporting documentation.
• Work with internal teams, suppliers and external stakeholders to design practical solutions.
• Plan and facilitate consultations, workshops, webinars and working groups.
• Analyse stakeholder feedback and incorporate it into improvement proposals.
• Prepare reports, presentations and committee papers for governance meetings.
• Monitor project progress, identify risks and escalate issues where appropriate.
• Provide expert insight and advice on market improvement initiatives.
• Represent the organisation at industry forums and stakeholder events.
• Produce regular reporting and performance analysis to support informed decision-making.

We're looking for someone who combines strong analytical thinking with excellent communication skills and enjoys working collaboratively to solve complex challenges.

• Strong analytical and problem-solving skills.
• Experience analysing data to identify trends and improvement opportunities.
• Ability to develop balanced, evidence-based recommendations.
• Experience gathering business requirements and mapping processes.
• Strong written communication and report writing skills.
• Excellent presentation and stakeholder engagement skills.
• Comfortable working within complex regulatory or governance environments.
• Ability to manage multiple priorities and workstreams simultaneously.
• Confident using Microsoft 365, including Excel, Word, Outlook, Teams and SharePoint.
• Strong organisational skills with excellent attention to detail.
• Comfortable working independently while collaborating effectively across teams.

• Experience working in regulated industries.
• Knowledge of governance, compliance or market change processes.
• Experience with Power BI, Power Query, SQL, Python or R.
• Experience producing dashboards or data visualisations.
• Understanding of commercial, regulatory or financial frameworks.
• Experience delivering projects using Agile, PRINCE2 or other project management methodologies.

Essential:

• Excellent written and spoken English.

Desirable:

• Degree in a numerical, analytical or business-related discipline.
• Alternatively, equivalent professional experience in analytical, reporting or business improvement roles.
• Project management qualifications or equivalent experience.

You'll be someone who:

• Enjoys turning data into actionable insights.
• Thinks critically and challenges constructively.
• Builds strong relationships with a wide variety of stakeholders.
• Can explain complex concepts clearly and simply.
• Is organised, adaptable and comfortable working in a fast-paced environment.
• Takes ownership and delivers high-quality work.
• Enjoys continuous learning and contributing new ideas.

You'll be joining a collaborative organisation where your ideas will be valued and your work will have a genuine impact. With a flexible hybrid working model, opportunities to develop your technical expertise and the chance to influence industry-wide improvements, this role offers an excellent platform for professional growth.

If you're passionate about data, improvement and delivering positive change, we'd love to hear from you.