Mandarin / English Full-time Education Coordinator- Manchester

Contract Type: Full-time Permanent

Working Hours: Mon-Fri 9am-17:30pm

Location: Manchester

We're looking for a proactive and detail-oriented professional to manage the end-to-end delivery of our tutoring services. You'll work closely with Sales to understand client needs, match students with the right tutors, and ensure a seamless, high-quality learning experience.

In this role, you'll oversee tutor recruitment and management, coordinate scheduling, monitor student progress, and act as a key point of contact for clients. You'll also track performance metrics and continuously improve processes to drive better outcomes.

This is a fast-paced, cross-functional role ideal for someone who is organised, people-focused, and passionate about education.

• Liaise with sales understand tutoring needs
• Recommend suitable tutors and provide tutor profiles
• Support sales conversion through academic insights
• Manage end-to-end tutoring delivery and ensure quality control
• Recruit, train, and manage tutors
• Coordinate tutor allocation, replacement, and scheduling
• Monitor student progress and client satisfaction
• Track key metrics (conversion, retention, feedback) and optimise performance
• Serve as a point of contact for parents/clients and handle issues
• Develop and improve operational processes and matching systems
• Collaborate with Marketing to produce content (case studies, workshops, etc.)
• Work closely with Sales and Academic teams to improve outcomes

• With minimum with a Bachelor's degree (or equivalent)
• Experience in recruitment, training, or managing freelancers/tutors is a plus
• Strong organisational and project management skills, with the ability to manage multiple priorities
• Excellent communication and interpersonal skills, with confidence working with parents, students, and tutors
• Data-driven mindset with the ability to track and analyse performance metrics (e.g., conversion, retention)
• Problem-solving attitude with the ability to handle client issues effectively
• High attention to detail and commitment to quality
• Proactive, adaptable, and able to thrive in a fast-paced environment