Managing Consultant

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Managing Consultant, Retail & Commerce (R&C) and Digital Partners, Advisors & Client Services
Managing Consultant, Advisors - Strategy & Transformation
Managing Consultant, Retail & Commerce (R&C) - Strategy & Transformation
We want a Managing Consultant to build and grow the Retail & Commerce practice at Mastercard, engaging with insights, technology platforms, consulting offerings, and marketing activation services. The role will serve regional and global clients across financial institutions, digital & fintech players, and the retail & commerce verticals, helping them develop and implement strategies to acquire new consumers, increase activation, deepen engagement, and build loyalty.

Roles and Responsibilities Client Impact

• Lead client engagements across Retail and Commerce and Digital Partners
• Build the retail and commerce practice by developing a robust understanding of Mastercard products and data analytics
• Develop strong value driven narratives and customized presentations to support new business pitches
• Work closely with business development teams for an effective joint go to market and ensure best in class value delivery
• Own key relationships with mid level to senior client stakeholders and independently assess client agenda, internal culture, and change readiness
• Develop strategies and programs for large, regional, and global clients by leveraging data and technology solutions to unlock client value

Team Collaboration & Culture

• Lead the team to creative insights and sound business recommendations, delivering impactful client presentations while growing team members' roles and skills
• Provide analytical and day to day project delivery leadership, creating a collaborative and inclusive environment for all levels
• Collaborate with internal Mastercard stakeholders including Product and Business Development to scope projects, create relevant solutions for clients, and build the firm's intellectual capital
• Provide on the job training, coaching, and mentorship to junior consultants

Qualifications

• 6-8 years of work experience in consulting, corporate strategy, business intelligence, business line management, or product management, plus an undergraduate degree
• Understanding of UK digital partners and merchants, experience at a retail focused consultancy or e commerce platform strongly preferred
• Experience working on consumer engagement and acquisition projects or initiatives (lifecycle marketing, CRM, loyalty programs, customer journeys, channel strategy, segmentation, etc.)
• Experience coaching and managing teams across multiple consulting engagements involving structured problem solving and stakeholder management
• Experience managing key client relationships and leading conversations with senior internal and external stakeholders
• Knowledge of business KPIs, financials, and organizational leadership
• Ability to identify new business development opportunities and experience drafting proposals and scoping new opportunities
• Logical, structured thinking and affinity for detail while retaining a big picture view
• Advanced Word, Excel, and PowerPoint skills
• Ability to manage multiple tasks and clients in a fast paced, deadline driven environment
• Effective communication skills in English
• Eligibility to work in the country where you are applying, and ability to obtain travel visas as required

Preferred Qualifications

• Experience generating new knowledge or creating innovative solutions for a firm
• Relevant industry expertise
• MBA or master's degree with a relevant specialization (not required)

Corporate Security Responsibility

• Abide by Mastercard's security policies and practices
• Ensure the confidentiality and integrity of the information being accessed
• Report any suspected information security violation or breach
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines