Managing Agent Officer

Would you like to join our Commercial Services team as a Managing Agent Officer and help us to deliver an excellent service for our residents? This is a great opportunity for anyone who is a customer-focused team player.

This is a full time, 35 hours per week, permanent role based at our London, Euston Road office. We are currently working to a hybrid style.

The overall purpose of the role is to deliver an excellent leasehold management service and customer experience on housing developments which are partly or wholly owned and / or managed by third-party landlord and managing agents.

What we are looking for

We are looking for a confident communicator with an excellent standard of written and verbal skills, supported by a solid working knowledge of key legislation such as the Landlord and Tenant Act 1985 (S18-30) and the Commonhold & Leasehold Reform Act 2002, as well as RICS and ARMA guidelines. You will be adept at interpreting and explaining complex leasehold structures, delivering consistently high levels of customer service, and managing a varied workload while meeting performance targets. Strong working knowledge of scrutinising service charge demands, accounts and formal notices from managing agents and addressing areas of concern or non-compliance will be a key part of this role. A strong commitment to health and safety compliance is essential, along with the ability to work proactively and professionally in a fast paced environment.

You will be able to demonstrate

• Excellent standard of oral and written communication.
• A working knowledge of relevant legislation (i.e. S18-30 Landlord and Tenant Act 1985, Commonhold & Leasehold Reform Act 2002), RICS and ARMA guidelines, regulations and procedures.
• Ability to read, interpret, apply, and explain complex title (i.e. leasehold) structures and provisions.
• Experience of providing high levels of Customer Service and meeting a wide range of customers' expectations.
• Experience of managing a large and varied workload, meeting performance targets.
• Experience and responsibility of health and safety compliance.
• Highly self-motivated with the ability to plan and work effectively without high levels of supervision.
• Demonstrates the Guinness Behaviours.
• Experience of affordable housing tenures (i.e. Shared Ownership, Affordable Rent).

Qualifications

• Level 2 (GCSE Grades A - C or equivalent) in Maths and English.
• RICS accreditation.

If you're interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile.

TJTGP

REEDTGP

The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people, any profit we make is re invested in new and existing homes and improving services.

The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

• Job Identification 13587
• Job Category Development and Commercial Services
• Recruitment Advisor Dan Simpson -