Manager Station Operations London Heathrow

Company

Alaska Airlines

The Team

Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you.

Role Summary

The Manager, Station Operations is responsible for owning the airport's operation and executing on Alaska Airlines (AS) strategy to ensure a superior level of international customer service that will delight our guests. As a people leader, the Manager, Station Operations, leads and establishes priorities for the team to deliver a remarkable guest experience, and maintain the utmost safety standards.

Key Duties

• Manage daily airport station operations, and establish priorities of station operations and employees.
• Execute on strategy necessary plans, budgets, and schedules.
• Negotiate and manage vendor contracts, as needed.
• Make decisions related to all functions at the station, including customer service, ticketing, baggage handling, cargo operations (weight and balance), passenger security, ramp service activities, and reservations in a manner to ensure compliance with company service standards, policies, and all regulations of international, UK and US based carrier regulations and local airport authorities.
• Represent the company in the community through public relations activities.
• Manage all station resources, such as facilities, equipment, and supplies.
• Develop people through effective performance management and ongoing feedback, focusing on delegation for stretch assignments, growing and developing the team for capacity and growth, looking at performance across the team, and time management.
• Supervise labor contract administration, as needed.
• Liaise with oneworld Alliance partners and relevant regulatory bodies, including Civil Aviation Authority (CAA), Federal Aviation Administration (FAA) and Transportation Security Administration (TSA), as required.
• Shape culture of team through action, presence, and reinforcement of behaviors.

Job-Specific Experience, Education & Skills Required

• Minimum 5 years of customer service or station operations experience, preferably with proven skills in passenger service, station operations, including cargo handling, ground operations, personnel administration, scheduling shift work, administering bargaining unit employees and budget controls.
• At least 2 years of leadership experience or supervisory role.
• Bachelor's degree, or an additional two years of relevant training/experience in lieu of this degree.
• Demonstrated understanding of international and UK aviation standards, including International Civil Aviation Organization (ICAO) regulations, International Air Transport Association (IATA) procedures, and UK Civil Aviation Authority (CAA) publications (CAPs). Familiarity with European Union Aviation Safety Agency (EASA) frameworks is advantageous, particularly for cross-border aviation operations.
• Strong understanding of compliance and airline industry standards.
• Excellent communication skills (both written and verbal) to enhance both customer and employee satisfaction.
• Active listener who values diverse perspective and fosters an inclusive environment.
• Ability to establish cross-functional, collaborative relationships with other teams and workgroups.
• Proficiency with Microsoft Office applications (e.g., Word, Excel, PowerPoint, and Outlook).
• Ability and willingness to work a flexible schedule (e.g., weekends, holidays, and non-standard shifts).
• Must be authorized to work in the UK and meet relevant airport security clearance requirements. Must meet the eligibility criteria for an Airside Pass, including a 5-year employment history check, criminal record screening, and right-to-work verification. Issuance of the pass is subject to approval by airport security and may include Counter-Terrorism Clearance depending on the role.
• Must be able to travel to the US without restrictions.

Preferred

• Five years of previous station leadership experience.
• Experience in a transatlantic airport operations environment.
• Fluency in other European languages is an advantage.
• Knowledge of Sabre, Image, or similar airline platforms.

Job-Specific Leadership Expectations

Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.

Total Rewards

Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

• Competitive compensation
• Comprehensive well-being programs
• Free stand by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air

Regulatory Information Equal Employment Opportunity Policy Statement

It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.

We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.

We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 ("Section 503") and the Vietnam Era Veteran's Readjustment Assistance Act of 1974 ("VEVRAA"). All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities.

To implement this policy, we will:

(1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories;

(2) Ensure that employment decisions are based only on valid job requirements; and

(3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines, Hawaiian Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.

Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA.

Location

London

Requisition ID

0

Category

Corporate & Operations