Manager Service Delivery & Transport

Ready to Join the Backstage Crew?At Bleckmann, we've been delivering on promises since 1862. As a market leader in supply chain management for fashion and lifestyle brands, we keep the show running behind the scenes - from moving boxes to moving data, from pack & ship to IT and HR.But we're not just logistics experts. We're The Backstage Crew - a tight-knit team of 6,500+ people who make fashion and lifestyle brands shine by doing the work that matters most, out of the spotlight but never out of impact.Whether you're on the warehouse floor or behind a screen, you'll find:Strong connections with colleagues who support and celebrate you.Fast growth in a company that's expanding across Europe, the US, and Asia.High energy in a dynamic environment where no two days are the same.Guided freedom to take initiative, solve problems your way, and grow your career.We believe in entrepreneurship, expertise, excellence, and engagement - and we live these values every day. From repairing returned goods to reducing waste, we help brands extend product lifecycles with sustainability in mind.So if you're ready to roll out the red carpet for our clients - and for each other - we've got a spot for you.Behind the scenes is where the real excitement begins. Ready to join us?This is a permanent, full-time, daytime role working Monday to Friday and offers a salary between £85,000.00 - £95,000.00 per annum, plus a car allowance and follows a hybrid working model.Task and responsibilities:Responsible for leading transport-related service delivery activities, ensuring exceptional customer satisfaction, operational performance, and continuous improvement across customer accounts and transport operations.Lead, develop and manage the Service Delivery team, including workforce planning, performance management, coaching, capability development and day-to-day operational guidance to ensure service continuity and delivery performanceAct as the primary customer-facing owner for transport-related service delivery activities, maintaining strong customer relationships, managing escalations and ensuring issues are resolved in a timely and effective mannerOversee customer onboarding activities and the implementation of new transport products and service changes, coordinating the required activities across operational, transport and support functionsCoordinate transport-related customer projects and service improvement initiatives, ensuring alignment between customers, local operations, carrier management, transport teams and other internal stakeholdersMonitor service performance through operational KPIs, service metrics, customer reviews and reporting activities, identifying improvement opportunities and ensuring agreed service levels are achievedSupport transport performance, cost management and profitability initiatives by analysing operational performance, identifying improvement opportunities and contributing to transport-related business reviews and planning activities together with site and transport managementContribute to the development and deployment of transport solutions by supporting carrier selection activities, customer transport requirements, local transport initiatives and new service offerings in cooperation with central transport, operations and solutions teamsBuild and maintain effective working relationships with customers, carriers and internal stakeholders across Operations, Transport, Customs, Control Tower, Sales, Pricing, IT and Finance to support consistent service delivery and customer satisfactionDrive continuous improvement initiatives to enhance service quality, operational efficiency and customer experienceProfile:Bachelor's degree or equivalent experience in Logistics, Supply Chain, Transport Management or a related fieldRelevant experience within transport, logistics, customer service or service delivery management in a multi-stakeholder operational environmentDemonstrated experience managing, coaching and developing operational or professional teamsStrong understanding of transport processes, customer onboarding, carrier interactions and service performance managementExperience working with service reviews, operational KPIs, customer reporting and continuous improvement initiativesAbility to coordinate activities across multiple functions and balance customer, operational and commercial requirementsStrong communication, stakeholder management and escalation management capabilitiesAnalytical mindset with the ability to identify operational performance trends and improvement opportunitiesExperience working with transport management systems, reporting tools and operational performance data is preferredCustomer-focused approach with a strong commitment to service excellenceCommercial awareness and a continuous improvement mindsetStrong organisational skills with the ability to manage multiple priorities in a fast-paced environmentAbility to build effective relationships and influence stakeholders at all levels, both internally and externallyWhat do we offer?Our people are at the heart of what we do. They are critical to our clients' successes and without a doubt, to our success also. This is why we offer a range of benefits including:33 days annual leave, inclusive of Bank Holidays, with additional annual leave awarded after 5 and 10 years' serviceEnhanced pension contributionsLife assuranceMedicash healthcare planPrivate Medical InsuranceRetail and lifestyle discounts through our Benefits PlatformHealth and wellbeing support, including an Employee Assistance Programme (EAP), Occupational Health and Wellbeing HubSocial events throughout the yearExclusive client discountsAdditional information:We are proud to be an inclusive and diverse organization where we are committed to employee development and recognizing the successes of our teams. We are proud of our accreditations including Healthy Workplaces Leicestershire and we are Disability Confident Committed as part of the Disability Confident Scheme and actively welcome applications from people with disabilities.If you wish to know more about the role or discuss accommodations within the recruitment and selection process, please contact: Bleckmann, we are guided by our values: We take a parachute and jump (Entrepreneurship), we unpack our knowledge (Expertise), we raise the bar with every box (Excellence), and we spark energy that connects (Engagement).