Manager, Sales Operations Business Partner - Global Sales Development

Manager, Sales Operations Business Partner - Global Sales Development

This position will be responsible for developing and implementing sales strategies, processes, tools, and reporting to support the Sales Development business. The Sales Operations Business Partner will play a pivotal role in directly impacting inbound/outbound SDR sales activities and pipeline/revenue by partnering with the Head of Global Sales Development, Sales Development Leadership teams, and Enterprise Sales teams across all LHH verticals.

Key Responsibilities

• Serve as a trusted partner to Sales Development Leadership teams on a day-to-day basis in designing, implementing, tracking, analyzing, and reporting on SDR process KPIs against goals.
• Deliver actionable insights by leading MBR/QBR presentations on the sales development function and proposing recommendations to Sales leadership to inform decision-making.
• Own SDR compensation plans and design Rules of Engagement between the Sellers and SDR teams.
• Interface between Sales, Marketing, and Technology teams on SDR KPIs related to inbound lead follow-up, pipeline tracking from meeting to close, and ensure optimal tech stack setup and configuration.
• Drive and own territory and headcount planning for SDR teams.
• Coordinate with Marketing Operations to track and report SDR lead follow-up to deal closure.
• Build reports and dashboards to track performance, drive action, and serve as a single source of truth.
• Assist in the implementation and enablement of new tools for the SDR team.
• Analyze data acquisition to understand valuable users, build and validate targeting strategies.
• Work closely with the SDR team at all levels to develop and execute revenue optimization strategies, improve client meetings, and foster a culture of accountability aligning with business objectives.

Required Experience/Characteristics

• Minimum 5+ years of experience in sales operations or a related role, preferably within professional services or human capital consultancy supporting SDR teams.
• Proven ability to work proactively and effectively in a highly-matrixed environment with minimal supervision, both collaboratively and independently.
• Willingness to work across strategy and detailed implementation, managing large projects and executing plans.
• Strong creative thinking, customer service orientation, and technical aptitude for tools and technologies.
• Excellent interpersonal skills, relationship-building, professionalism, and credibility with senior leaders.
• Strong analytical skills, problem-solving, and attention to detail.
• Effective time management, organization, multitasking, and prioritization skills.
• Strong Microsoft Office skills, especially Excel and PowerPoint; experience with required; experience with Power BI dashboards preferred.

About LHH

The world of work is ever-changing. Organizations need to be ready for what's next. LHH helps individuals, teams, and organizations prepare for the future with solutions including Advisory, Recruitment, Career Transition, and Learning & Talent Development. As part of the Adecco Group, LHH operates globally, supporting thousands of organizations and candidates annually, leveraging local expertise and industry-leading technology.

This is LHH. Ready for Next.