Manager I, Billing & Payments, Amazon Freight

Are you looking to build and scale a new and growing business with Amazon? Are you interested in managing one of Amazon's newest businesses through its start-up phase? If so, you might be interested in this role with Amazon Freight.

Amazon Freight (Amazon's external facing Freight service) is hiring for Manager I, Billing & Payments in India and achieve a truly exceptional shipper experience in EU and UK regions. Join us in building the next big thing for Amazon.

Key job responsibilities
People Management:

1. Directly manage and lead a team of Billing and Payment Analysts (Level 3 roles).
2. Provide guidance, coaching, and mentorship to team members.
3. Conduct performance evaluations, identify development opportunities, and support career growth for team members.
4. Ensure effective resource allocation and workload distribution within the team.

Process and Program Management:

1. Oversee and manage the end-to-end billing and payments processes for assigned shipper accounts or regions.
2. Identify opportunities for process improvements and implement streamlined workflows.
3. Collaborate with cross-functional teams (e.g., AF Operations, Tech, Program) to resolve complex billing issues or disputes.
4. Ensure compliance with billing policies and procedures.

Team Leadership and Development:

1. Foster a positive team culture and promote continuous learning and development.
2. Conduct regular team meetings to discuss updates, challenges, and best practices.
3. Identify training needs and facilitate knowledge-sharing sessions for the team.
4. Collaborate with other managers or leaders within the Billing and Payments to align on strategies and initiatives.

Reporting and Analysis:

1. Review and analyze billing and payments data to identify trends, issues, or opportunities for improvement.
2. Provide insights and recommendations based on data analysis to support decision-making for operations and program.

Stakeholder Management:

1. Serve as a point of contact and subject matter expert for escalated billing inquiries or disputes from enterprise shippers or internal stakeholders.
2. Build and maintain strong relationships with key stakeholders, including shipper account managers and cross-functional partners.
3. Represent the team in cross-departmental meetings or initiatives related to billing and payments processes.

Additionally, a Manager I role at this level may be responsible for managing budgets, forecasting resource needs, and contributing to the development of billing and payments process within their scope of responsibility.

About the team
We are Amazon's middle-mile logistics technology solution for anyone looking to ship road freight in UK and Europe. We enable customers to ship your palletised shipment (Less-than-Truckload, LTL) or Full-Truckloads (FTL) directly to Amazon UK and EU Fulfilment Centres (FCs) or FTL to non-Amazon facilities at competitive prices.
BASIC QUALIFICATIONS

- 2+ years of team management experience
- Experience using data to influence business decisions
- Experience with Excel
- Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics, banking, commerce
- Good verbal and written communication
- Experience in FinOps process/billing & payments process/banking/fraud detection processes

PREFERRED QUALIFICATIONS

- Knowledge of Six Sigma defect reduction techniques (Lean, etc.)

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