Manager, Employee Relations London

Link to Privacy Policy Link to Cookie PolicyWe're looking for an experienced Employee Relations Manager to design and elevate our global ER approach. This role is ideal for someone who thrives in building frameworks from the ground up-someone who can take existing ER foundations, strengthen them, and enable our People team to confidently handle ER matters at scale. This is not a full-time case-handling role. Instead, you will focus on building the systems, tools, policies, and capabilities that enable our HR teams and managers to manage ER situations effectively. You will also act as a backup subject-matter expert for complex or sensitive cases when needed. Develop and deliver structured training for People Partners, managers, and leaders on ER best practices, investigations, performance management, and policy application. Provide live, on-the-job coaching and case mentorship to build capability and reduce escalations. Build digital self-service content and learning modules that empower employees and decrease reliance on ER experts. Facilitate quarterly ER simulation training using real Checkout case patterns to build confidence and decision-making ability. Redesign ER processes end-to-end to make them scalable, efficient, data-driven, and globally consistent. Identify opportunities to embed AI in workflows (case intake, document drafting, triage tools, early-risk detection, theme identification, etc.) to improve speed, accuracy, and decision consistency. Define governance, controls, and safe-use practices for AI-supported ER tools in partnership with Legal, Tech, and Compliance. Lead implementation of new systems, workflows, and tooling that modernise the ER experience for People Partners, managers, and employees. Constantly identify friction points and redesign processes that balance compliance with pragmatic, commercially-sound outcomes. Use ER data, insights, and trends to identify behavioural themes, systemic risks, and opportunities for proactive intervention. Partner with People, Legal, and business leaders to design interventions that strengthen trust, fairness, accountability, and performance discipline. Ensure the ER approach reinforces positive employee experience, organisational values, and an environment where good performance and good conduct are expected and managed consistently. Continuously scan for external developments in ER, AI, legal changes, and people risk-and translate them into actionable improvements at Checkout. 6-10+ years of Employee Relations experience, including designing and implementing ER frameworks. Proven track record operating in a global business with employees across multiple regions. Proven ability to build policy, processes, and training from scratch or in a rapidly evolving environment. Strong investigative skills and a deep understanding of employment law across multiple regions. Experience integrating AI tools or technology into HR/ER processes (or strong appetite to develop this skill). Excellent communication, coaching, and influencing skills. High integrity, sound judgment, discretion, and a balanced, pragmatic approach.