Manager, Business Engagement

At HedgeServ, we're redefining what's possible in fund administration. With more than $700 billion in assets under administration, we partner with the world's most forward-thinking investment managers - across private equity, private credit, endowments, hedge funds and more - to deliver seamless, tech-enabled solutions that drive performance. Our proprietary platform, enhanced by machine learning and robotic process automation, gives clients real-time insights and unmatched control over their operations. Alongside our technology, we offer award-winning service through our team-based approach - led by a deeply experienced team of industry experts. Our solutions span the full investment lifecycle, including fund accounting, middle office, risk, compliance, tax, and investor services. We're a future-focused company, empowering our people through a robust career development framework, clear career trajectories with structured learning paths, training, and progression plans. We invest in leadership development and in our collaborative culture, creating space for talent to grow. Our corporate values - Relationships, Support, Innovation, and Expertise - create a sense of shared purpose and belonging, and we recognize our employees sit at the core of our success. We continue to innovate and evolve through our employees, working together to achieve our shared vision and mission. HedgeServ supports employees through a variety of offerings, including remote and hybrid working arrangements, and fully paid comprehensive health and well-being benefits. We've been recognized as an employer of choice, earning a top 100 workplaces designation. Founded in 2008, HedgeServ has grown into a global organization with over 2,000 experts across the globe, with offices in the United States, Grand Cayman, Ireland, Poland, Bulgaria, Luxembourg, the Philippines, and Australia. We've earned numerous accolades, including Top Overall Administrator, along with rankings for providing alternative asset services in Accounting, Technology, Client Service, Investor Services, Alternative Fund Expertise, Reporting, and Regulatory Expertise.

The Business Engagement team at HedgeServ is seeking experienced professionals from NAV or Middle Office functions to support the testing, deployment, and validation of our business-critical applications. This manager-level position plays a key role in ensuring the successful delivery of high-quality solutions through strategic testing oversight and close partnership with development and business stakeholders. The successful candidate will help shape, enhance and establish testing frameworks, processes, and controls, ensuring applications meet defined business requirements, company quality standards, and operational expectations.

Key responsibilities Key responsibilities include leading and performing User Acceptance Testing (UAT), Client-Specific Quality Assurance (QA), and driving initiatives that improve efficiency and effectiveness across NAV and Middle Office operations.

Previous experience in the software development lifecycle is not required; however, an interest in testing methodologies, automation, and continuous process improvement is essential.

Key Accountabilities of the Role Note: Responsibilities may evolve based on client structure and business needs.

• Provide business oversight and validation of product enhancements, leveraging NAV and Middle Office expertise to evaluate expected and unexpected outcomes against the requirements and expectations of internal users and clients.
• Champion application quality and testing standards across global teams, partnering with stakeholders in New York, Sofia, Cork, and Dublin.
• Collaborate with Product Development and Client Services teams to define testing strategies and ensure they effectively support key client deliverables as well as customised solutions.
• Establish and maintain acceptance criteria, testing frameworks, and validation processes for both standard and client-specific workflows.
• Perform release validation activities, ensuring defects and risks are appropriately identified, prioritized, and managed, while coordinating findings with the relevant product owners.
• Promote the adoption of automation and continuous improvement practices to increase testing efficiency and coverage.
• Facilitate business sign-off for releases and contribute to the rollout, adoption, and deprecation planning of new technologies, workflows, and processes.
• Lead the definition, execution, and review of test scenarios for new functionality in collaboration with Product and Business teams.
• Serve as a trusted SME and escalation point for business process, operational, and testing-related matters.
• Identify and drive opportunities to improve operational effectiveness, data quality, and client service delivery.

Pre-requisite knowledge, skills and experience Required Experience & Skills

• 5+ years of experience in a NAV or Middle Office role.
• Degree in Accounting, Finance, Business, or Computer Science.
• Strong systems, product and process knowledge.
• Strong analytical and problem-solving skills.
• Reliable, Dependable, Approachable & Committed.
• Excellent verbal and written communication in English.
• Comfortable working independently and in a team environment.
• High attention to detail and a proactive approach to issue resolution.
• Strong interpersonal skills and a collaborative mindset.
• Demonstrated leadership and ownership of tasks.
• Ability to manage multiple projects simultaneously.
• Desirable: IT literacy with a familiarity of automation tools or testing frameworks.
• Experience working in a cross-functional, global environment.

Why Join the Business Engagement team? HedgeServ's Business Engagement team value innovation, collaboration, and continuous improvement.

You'll be part of a team that's involved in shaping the future of Hedgeserv's technology, with opportunities to grow, lead, and make a real impact.

We're proud to offer a benefits package and workplace culture designed to support your health, career ambitions and life beyond work.

• Full private medical insurance so that you can take care of your & your family's health & wellbeing
• Permanent health insurance/income protection as well as Life insurance, so that you can feel secure in any situation
• Defined contribution pension scheme with competitive employer contributions so you can look after your future
• Employee Assistance Programme available to you and your immediate family for support on a variety of matters
• Competitive annual holiday entitlement so that you can slow down and take some time to rest
• Annual professional membership fee reimbursment, e.g. in ACCA, CIMA
• Club/gym subsidy so that you can take care of your body after work
• Discretionary annual bonus scheme
• Referral Program - do you know someone who would like to join us? Referral bonuses are awaiting you!
• Remote/hybrid working opportunities, or from the office
• Tuition support for professional qualification exams that are relevant to your role including paid study and exam leave
• Sports and Social Club - many team outings, company parties, sports activites and charity projects are awaiting you
• Support for workplace equipment and programs promoting mental health and wellbeing - because your comfort and health matter to us

At HedgeServ, our people are at the core of everything we do. We aspire to grow and challenge the status quo and it is our high calibre talent that drives our progress. We deliver success with the biggest clients because we have the best people working for us.

We're committed to rewarding performance with competitive salary & benefits packages and ongoing learning and development opportunities.

HedgeServ has a culture of innovation, excellence, and continuous improvement which has continued to evolve through our employees. Our corporate values create a sense of shared purpose and belonging as we work together to achieve the vision and mission of HedgeServ. We experience successful results through demonstrating the below values and behaviors which are at the core of how we communicate with employees and clients.

We work in partnership with each other and our clients; collaboration is at the core of what we do.

We work collaboratively, focusing on end-to-end ownership and autonomy in our processes.

We share knowledge across our teams and offices to gain expert and diverse views.

We develop long-term relationships through investment and commitment to our employees and clients.

We communicate in personal, inviting, and authentic ways whether face-to-face or virtually.

We empower and trust employees so they can realize their full potential on an individual and organizational level.

We leverage our global reach for positive local impacts.

We focus on employee health and well-being.

We are empathetic and committed to diversity and inclusion.

We listen to each other and think about what we want to say and then respond.

We embrace corporate social responsibility and our ability to impact and enrich the lives of our team, their families, our clients, and the world around us.

We embrace an entrepreneurial spirit and growth mindset where change is a positive dynamic.

We confidently challenge the status quo with respect and positive intent.

We offer a leading-edge suite of proprietary technology applications.

We rapidly adapt to current information, changing conditions, or unexpected obstacles.
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