Manager, Business Engagement

• Provide business oversight and validation of product enhancements using NAV and Middle Office expertise
• Evaluate expected and unexpected outcomes against internal-user and client requirements
• Champion application quality and testing standards across global teams
• Partner with stakeholders in New York, Sofia, Cork, and Dublin
• Collaborate with Product Development and Client Services teams to define testing strategies
• Establish and maintain acceptance criteria, testing frameworks, and validation processes
• Lead and perform User Acceptance Testing and client-specific Quality Assurance
• Perform release validation activities and identify, prioritize, and manage defects and risks
• Coordinate findings with relevant product owners
• Promote automation and continuous improvement to increase testing efficiency and coverage
• Facilitate business sign-off for releases
• Contribute to rollout, adoption, and deprecation planning for new technologies, workflows, and processes
• Define, execute, and review test scenarios for new functionality
• Serve as a trusted subject matter expert and escalation point for business process, operational, and testing matters
• Drive improvements in operational effectiveness, data quality, and client service delivery

Requirements

• 5+ years of experience in a NAV or Middle Office role
• Degree in Accounting, Finance, Business, or Computer Science
• Strong systems, product and process knowledge
• Strong analytical and problem-solving skills
• Reliable, dependable, approachable and committed
• Excellent verbal and written communication in English
• Comfortable working independently and in a team environment
• High attention to detail and a proactive approach to issue resolution
• Strong interpersonal skills and a collaborative mindset
• Demonstrated leadership and ownership of tasks
• Ability to manage multiple projects simultaneously
• Interest in testing methodologies, automation, and continuous process improvement
• IT literacy with familiarity of automation tools or testing frameworks
• Experience working in a cross-functional, global environment

Core Competencies

Demonstrates expertise in NAV and Middle Office operations, with a strong focus on application quality, testing methodologies, and process improvement. Proven ability to lead User Acceptance Testing and collaborate effectively across global teams to enhance product delivery and client service.

Highest-signal resume keywords

• NAV Expertise
• User Acceptance Testing
• Testing Methodologies
• Analytical Skills
• Project Management

ATS Optimization Keywords Hard Skills

• Product Knowledge
• Process Knowledge
• Testing Frameworks
• Defect Management
• Release Validation
• Acceptance Criteria Definition
• Automation
• Continuous Improvement
• Data Quality
• Operational Effectiveness

Soft Skills

• Analytical Thinking
• Problem-Solving
• Interpersonal Skills
• Collaboration
• Communication

Industry Keywords

• Middle Office
• Client Services
• Global Environment
• Business Oversight
• Quality Assurance

Tools & Technologies

• Automation Tools
• Testing Frameworks