Manager - Revenue Analysis & Compliance

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View more categories View less categories Sector Audit ,Finance and Accounts Role Manager Contract Type Permanent Hours Full Time

Job Details

Salary: Competitive per annum

Hours: 37.5 per week, Monday to Friday

Location: Hybrid, 3 days a week in our VHQ, Crawley

Contract: Permanent

Closing Date: 16th May 2025

In a nutshell

As the Manager - Revenue Analysis & Compliance, you will be responsible for the timely and accurate reporting of all airline passenger revenue through both direct and indirect channels. You will act as the SME for passenger revenue reporting to the wider business. You will lead the team in accurate reporting of VAA passenger revenues both in month and at month end, working closely with other teams across Revenue Operations, the business, and the wider industry to report revenues, surcharges, ancillaries, and taxes correctly. You will ensure, in collaboration with Revenue Management, that changes in fares, surcharges, and taxes filed are captured correctly within the system to improve the accuracy of reconciliations.

Further, you will be responsible for revenue-related compliance submissions to the CAA, DOT, and other regulatory bodies as required. You will unify the company perspective on passenger revenue figures, ensuring that all key stakeholders are using consistent figures for reporting, analysis, and planning. You will articulate revenue accounting considerations clearly and concisely to key stakeholders. You will also lead on major projects, ensuring that airline passenger revenue requirements are considered in the scoping phase of the project, and that changes are designed, tested, and implemented effectively. You will ensure that the control framework operating across the team is effective and evolves with the business as necessary. You will identify opportunities for improvements and efficiencies and seek to implement these smoothly.

You will also ensure clear communication with other teams within Revenue Operations, as well as with key internal and external stakeholders. Finally, you will oversee and review the work of the team, ensuring they are motivated and delivering in line with expectations. You will lead by example, always epitomising the values of the team, including showing a can-do attitude, a commitment to high-quality output within deadlines, a true awareness of wider business context, and a proactive 'want to learn' approach to the role. You will drive this same commitment to excellence via interaction with the wider Finance Operations team.

Day to day

• Oversee the complete and accurate extraction of booked revenue, surcharge, tax, and ancillary information, as well as flown figures, from RPA.
• Verify the validity of key reports and data sets in a timely manner.
• Clearly articulate any issues and potential resolutions, including time frames, to Finance Operations and the wider business.
• Produce timely updates throughout the month on passenger revenue.
• Ensure alignment of filed fares, surcharges, and tax rates with VAA internal systems.
• Ensure that all key compliance and regulatory reporting requirements are met.
• Handle business requests for new passenger revenue information effectively and timely.
• Ensure that weekly/monthly reports generated for Finance Operations and the wider business are accurate and updated as required (e.g., when new routes are added to the network).
• Highlight and address incorrect use of passenger revenue information across the business.
• Motivate the team to develop and maintain process maps which clearly set out key handoffs and controls for all key processes.
• Oversee process mapping of transaction flows relevant to passenger revenue reporting.
• Identify and resolve issues which impede the flow of information required to support passenger revenue requirements.
• Work with relevant teams to ensure that issues in interfaces are resolved quickly and efficiently.
• Push forward developments/change governance in project areas as required.
• Lead, manage, and develop your team and their performance, including skills development.
• Agree annual and quarterly objectives with teams, ensuring consistent feedback is provided on a regular basis via our Performance Management systems.
• Hold the team to account and raise issues on performance where necessary.
• Highlight any system or procedural issue that may lead to recognition, reconciliation, or reporting issues.
• Continuously improve business reporting integrity and efficiency through the review of existing policies, procedures, and controls as required.
• Provide ongoing support to the Senior Manager Revenue Operations by taking ownership of both large and small projects.
• Assist in the preparation of audit files and coordinate audit activities.
• Perform other tasks or duties as required to achieve the objectives of the area.

About you

• Ability to standardise, analyse, and interpret large data sets, with an eye to detail while being able to grasp and explain the bigger picture.
• Ability to interpret data using analytical tools.
• Good command of report building using Showcase and Power BI
• Working knowledge of SQL/scripting/querying databases
• Poven quality assurance experience and analytical rigor
• Ability to dissect, redesign, and implement process simplification, identifying weak processes and controls for improvement.
• Proven ability to understand wider business contexts and appreciate the importance of understanding end-to-end processes, whilst also translating between technical and finance teams
• Strong on MS Office, in particular Excel, and presentation tools (Power BI, PowerPoint, Visio) preferred.

Our recipe for leadership

At Virgin Atlantic, our leaders empower teams to thrive through collaboration, innovation, and excellence. Explore our Leadership Recipe and discover the 20 core ingredients that define what it means to lead with us, driving our mission to be the most loved travel company and achieve sustainable profit. Want to learn more? Click here

Be yourself

Our customers come from all walks of life and so do our colleagues. That's why we're proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.

To make your journey with us accessible and individual to you, we encourage you to let us know if you'd like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, ( email protected ) feeling confident that we've got your individual considerations covered.

Company Richard Branson founded Virgin Atlantic in 1984 with the intention of shaking up the aviation industry. Since then, we've grown from a small team, one 747 plane and a single route, to a global network that employs thousands of wonderful people worldwide.

We're not just your average airline. We're a family-centric one who recognises togetherness as a hugely important aspect of life. We support and care about our employees and their families, which makes Virgin Atlantic a special place to work and the long-haul airline our customers fall in love with.

When it comes to our people, they're a passionate lot, united in creating something different. It's always been like this. It's in our DNA, and it was ignited within us from the moment we started flying. So, step on board, get ready to find your purpose, embrace your human spirit and let it fly.

Our ways of working

We're on a mission to become the most loved travel company, but with this comes great responsibility. We must support all of our people to embrace a growth mindset. To think like a start-up and act like an owner of Virgin Atlantic and to live our values every day. Our ways of working are designed to reflect the balance of happiness, productivity, collaboration, and team spirit that make us uniquely Virgin. We have built our approach on six core principles, recognising work as an activity, not a place. The focus is less on when and where people work, collaborate, or learn, but on their performance and outcomes. This is built on a foundation of trust and celebrates the diversity of our people, embracing that we all have different work-life considerations and varying times when our energy is highest.

Our people & networks

At Virgin Atlantic, we want to inspire everyone to take on the world, championing inclusivity, activism, and challenger spirit. It guides us in everything we do as we strive to make progress on the issues that matter most. We know difference is a strength, enabling us to be a force for good for our employees, customers, and communities. We aim to be an employer of choice, and our purpose, the belief that drives us, is that everyone can take on the world. We're committed to bringing together a workforce that reflects the society we live in, creating an environment that supports diversity, equity, and inclusion, and allowing all our people to bring their whole selves to work.
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