Manager - Facilities Management

Description

The Facilities Services Function is responsible for providing the workplace environment, processes, equipment, services and resources that efficiently and effectively help our Willis Towers Watson colleagues meet client demands and the overall objectives of the organization. The Facilities Services team focuses on the execution of our Workplace & Solutions Strategy and FM hard and soft services, tenant's relationship and project management. Also accountable for ensuring an efficient and consistent delivery of our services standards and KPI's SLA's are always achieved while advocating best practice and company policy and procedures. The role would be based in Dublin and would require minimum 4 days in office. There would be visits to Cork, Limerick and Galway locations.

The Role

Key areas of responsibility include:

• Owning and managing the IFM agreement with Bidvest Noonan, including reception, and cleaning,
• Managing maintenance activities, office infrastructure, and workplace projects across all locations
• Acting as the primary FM sparring partner for office managers in offices.
• Budgeting, procurement, and cost follow-up in collaboration with Finance.
• Driving KPI reporting, digitalisation, and continuous improvement within the FM function
• Operational Health and Safety
• Ensuring compliance with workplace, health & safety, fire, security, and business continuity requirements

A critical part of this role is the ability to communicate effectively across all levels of the organization

• Demonstrate strong communication skills with both senior leadership and frontline staff
• Translate strategic goals from management into clear, actionable tasks for operational teams
• Maintain open, respectful, and professional dialogue with employees at all levels
• Act as a bridge between technical teams, contractors, and business stakeholders
• Promote collaboration, transparency, and a positive workplace culture

Qualifications

• Proven experience in facility management.
• Strong organizational and problem-solving skills
• Excellent verbal and written communication abilities
• Ability to interact professionally with both executive-level and operational staff
• Knowledge of building systems, safety standards, and compliance requirements
• Budget management experience is an advantage
• Proficiency in facility management systems and tools
• Proven ability to work independently with minimal supervision and make decisions when necessary
• Team player with a positive can-do attitude
• Excellent Microsoft Office skills, particularly in Excel and PowerPoint

What we offer

At WTW Ireland, your wellbeing comes first. Depending on your role, you'll receive either 23 days of annual leave plus up to 13 flexible days, or 25 days of annual leave with the option to add 5 extra days-giving you plenty of time to rest and recharge. You'll also benefit from a €1,500 health insurance allowance, life assurance, future focused pension contributions, hybrid working options, educational support and a dedicated volunteer day. Customise additional flexible benefits with extras like our share scheme, cycle to work programme, and enhanced optical cover.

We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle to work programme, dental and optical cover, critical illness protection, and much more.

Equal Opportunity Employer

We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email