Managed Services Oracle EPM Cloud Senior Associate

Managed Services Oracle EPM Cloud Senior Associate page is loaded Managed Services Oracle EPM Cloud Senior Associateremote type: Hybridlocations: Belfast - 20 Adelaide Streetposted on: Posted Todayjob requisition id: JR-Huron is a global consultancy that collaborates with clients to drive strategic growth, ignite innovation and navigate constant change. Through a combination of strategy, expertise and creativity, we help clients accelerate operational, digital and cultural transformation, enabling the change they need to own their future. Join our team as the expert you are now and create your future. The Managed Services Sr Associate - Oracle EPM will contribute to the delivery of managed services for our Oracle EPM Cloud clients. This position requires providing support to the managed services team, addressing client concerns, and ensuring the delivery of exceptional quality service. The ideal candidate should possess a strong understanding of Oracle EPM Planning and Budgeting technical aspects, demonstrate strong problem-solving abilities, and exhibit commitment to customer satisfaction. Key Responsibilities: Assist in the day-to-day operations of managed services, ensuring timely resolution of client issues. Provide support to the Oracle-managed services team, including troubleshooting and problem resolution. Maintain strong relationships with clients, understanding their needs and ensuring their satisfaction. Monitor service performance metrics and assist in implementing strategies for continuous improvement. Collaborate with cross-functional teams to ensure seamless service delivery and integration with other systems. Stay up to date with the latest Oracle updates and industry trends to provide informed support to clients. Assist in managing service level agreements (SLAs) and ensuring compliance with contractual obligations. Prepare and present regular reports on service performance and client satisfaction to senior team members. Qualifications and Skills:Proven expertise and hands-on experience on incidents and service requests, including configuration changes and enhancements, related to the following areas ( The must-haves ): Proven expertise in Oracle EPM : Hands-on experience with incidents and service requests, as well as configuration changes and enhancements specifically related to EPBCS or FCCS Oracle EPM modules. Proven expertise and hands-on experience on incidents and service requests, including configuration changes and enhancements, related to at least 1 of the following areas: + Enterprise Planning & Budgeting Cloud Service (EPBCS) (must have) + Profitability and Cost Management (PCM) (must have) + FCCS (preferred) + ARC (preferred) Solid understanding of the broader Oracle EPM modules to ensure effective integration and support with at least one certification (level 2 support). Understanding of US and Canada consolidation functions Data Management: Experience with data modeling, data warehousing, and ETL processes to support reporting and analytics requirements. The successful candidate should also have Bachelor's degree in Information Technology, Business Administration, or a related field. Minimum of 6 years of experience in Oracle support services or similar roles. Strong problem-solving and analytical skills. Excellent communication and interpersonal skills. Ability to work collaboratively in a team environment. Strong organizational and time management skills. Customer-focused mindset with a commitment to delivering high-quality service. Knowledge of ITIL or other service management frameworks.The Managed Services Associates play a crucial role in ensuring the successful delivery of managed services to clients. By effectively helping clients leverage the best out of their Oracle EPM systems, the Senior Associate contributes to the growth and profitability of the organization's managed services department. This role requires strong skills, technical expertise, and a customer-centric mindset to deliver exceptional service experience and exceed client expectations. Position Level Senior Associate Country United KingdomAt Huron, we're redefining what a consulting organization can be. We go beyond advice to deliver results that last. We inherit our client's challenges as if they were our own. We help them transform for the future. We advocate. We make a difference. And we intelligently, passionately, relentlessly do great work together. Whether you have years of experience or come right out of college, we invite you to explore our many opportunities. Find out how you can use your talents and develop your skills to make an impact immediately. Learn about how our culture and values provide you with the kind of environment that invites new ideas and innovation. Come see how we collaborate with each other in a culture of learning, coaching, diversity and inclusion. And hear about our unwavering commitment to make a difference in partnership with our clients, shareholders, communities and colleagues. Huron Consulting Group offers a competitive compensation and benefits package including medical, dental, and vision coverage to employees and dependents; a 401(k) plan with a generous employer match; an employee stock purchase plan; a generous Paid Time Off policy; and paid parental leave and adoption assistance. Our Wellness Program supports employee total well-being by providing free annual health screenings and coaching, bank at work, and on-site workshops, as well as ongoing programs recognizing major events in the lives of our employees throughout the year. All benefits and programs are subject to applicable eligibility requirements. Huron is fully committed to providing equal employment opportunity to job applicants and employees in recruitment, hiring, employment, compensation, benefits, promotions, transfers, training, and all other terms and conditions of employment. Huron will not discriminate on the basis of age, race, color, gender, marital status, sexual orientation, gender identity, pregnancy, national origin, religion, veteran status, physical or mental disability, genetic information, creed, citizenship or any other status protected by laws or regulations in the locations where we do business. We endeavor to maintain a drug-free workplace.