Major Incident Manager

Job Title: Major Incident Manager

Location: Remote UK

Duration: 6months+

500GBP/day Inside IR35

Coforge/HSBC Banking Client Experience required

Job Summary:

We are seeking a highly skilled and experienced Major Incident Manager to join a dynamic team supporting one of the leading global financial institutions. This role requires expert-level command and control of P1-level critical incidents in a high-pressure, enterprise-scale environment.

Key Responsibilities:-Take full ownership and command of Priority 1 (P1) Major Incidents, driving resolution within SLA.-Operate in a 24/7/365 shift environment, including night and weekend rotations.-Coordinate with cross-functional global teams and stakeholders to ensure timely incident resolution.-Provide high-level communications and stakeholder updates during critical incident bridges.-Liaise with process leads and business units to ensure structured problem management follow-up.-Maintain thorough documentation and incident logs for reporting and audit purposes.

Required Skills and Experience:-Extensive experience in managing Major Incidents in complex, large-scale enterprise environments.-Proven track record in the financial services industry, preferably with global banks.-Demonstrated ability to work under extreme pressure and manage critical incidents end-to-end.-Strong communication, leadership, and coordination skills.-Familiarity with ITIL framework and incident/problem/change management tools.-Comfortable working on rotational shifts, including nights and weekends.