Mac Specialist

Job Title: Mac Specialist - Technology Support Manager
Location: Leeds (Hybrid - 2 days per week on-site, including Mondays)
Contract: 12 months
Rate: Umbrella

Are you a Mac expert ready to lead the development of an enterprise-grade Apple support service?
We're looking for a Mac Specialist to join a high-performing service desk team, taking a lead role in building and delivering first-class macOS support across a dynamic organisation.

What you'll be doing:

• Provide expert 1st line support for macOS, Apple hardware, and software applications.

• Resolve complex technical issues across macOS systems, networks, and connected peripherals.

• Create and maintain troubleshooting documentation and technical guides.

• Mentor junior staff and champion best practices for Apple support.

• Use ServiceNow to manage incidents, track trends, and ensure SLAs are met.

• Collaborate with cross-functional teams to enhance service delivery.

• Stay current on the latest macOS updates, features, and security protocols.

What we're looking for:

• Strong hands-on experience with macOS and Apple hardware in a corporate environment.

• Expertise in JAMF and Apple Business Manager.

• Proven ability to troubleshoot system, software, and connectivity issues.

• Experience with Microsoft Entra/Active Directory.

• Solid understanding of network protocols, security, and systems administration.

• Excellent communication skills and the confidence to lead in a support environment.

• Apple certifications (ACSP, ACTC) are highly desirable.

This is an exciting opportunity to shape and lead a Mac support service from the ground up, in a collaborative and forward-thinking setting.

Apply now by clicking the button below.
If you haven't heard from us within 48 hours, unfortunately your application hasn't been successful. However, we may retain your details for future opportunities.

About Pontoon

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.