Luxury Service Advisor / Automotive Customer Experience Specialist £33k Basic No Weekends

• Salary: £33,000 basic per annum + competitive performance bonus scheme
• Hours: Monday to Friday, 8:00 AM - 5:30 PM (NO WEEKENDS)
• Perks: 25 days holiday + bank holidays, private medical insurance & health cash plan, generous staff discounts on servicing & parts, gym & high street rewards platform, life assurance, contributory pension scheme, and free secure on-site parking
• Training & Development: Fully funded prestige brand manufacturer training and career progression pathways
• Workload: Managing customer check-ins, liaising between vehicle owners and workshop technicians, upsell of maintenance work, vehicle health check follow-ups, and delivering an exceptional 5-star dealership experience

We are a premier, award-winning franchised main dealer operating in the Tewkesbury area. Known for our world-class luxury vehicles, modern state-of-the-art facilities, and high staff retention, we pride ourselves on delivering an uncompromised customer experience while fostering a supportive, zero-corporate-pressure environment for our team.

Seeking an enthusiastic Vehicle Service Advisor / Automotive Customer Specialist to join our front-of-house team. Acting as the key link between our valued clients and expert workshop technicians, you will handle daily service appointments, manage customer expectations, advise on required repairs/maintenance, and ensure seamless luxury service delivery.

• Previous experience as an Automotive Service Advisor, Service Receptionist, or Customer Experience Specialist within a dealership environment.
• Strong communication skills and a passion for delivering premium customer service.
• Solid understanding of routine vehicle maintenance, service plans, and workshop workflows.
• Excellent organizational skills and confidence with dealership DMS software.
• Full UK driving licence.

• Base: Tewkesbury (Free secure on-site parking)
• Road Links: Strategic position located just 2 minutes off Junction 9 of the M5 motorway and directly accessible via the A46.
• Public Transport: Excellent local bus connections and straightforward access via Ashchurch for Tewkesbury mainline station.
• Commutable From: Cheltenham, Gloucester, Worcester, Evesham, Stroud, and Malvern.