Luxury Reservations Specialist: Guest Experience & Upsell

As a Reservations Agent at Nobu Hotel London Portman Square, you'll be the first point of contact for our guests - helping them plan their stay with precision, warmth and a deep understanding of our hotel's offerings. With a focus on personalised service and attention to detail, you'll ensure every booking reflects Nobu's crafted approach to hospitality.

You will

• Assist guests with reservations and booking enquiries
• Provide attentive, genuine and friendly service that reflects Nobu standards
• Understand all availability and hotel services
• Promote hotel facilities and upsell where appropriate
• Use OPERA proficiently to manage guest bookings and preferences
• Anticipate guest needs and offer personalised experiences and services
• Strive for excellent guest reviews and satisfaction
• Build relationships with repeat guests and recognise returning visitors
• Support and train new team members, fostering a collaborative environment
• Attend team briefings and contribute ideas for service improvement
• Liaise effectively with all departments, especially Food & Beverage and Culinary
• Ensure compliance with safety procedures and statutory standards
• Act as an ambassador for Nobu values of Family, Crafted, Smile and Kokoro
• Demonstrate a proactive, positive approach to work and guest care
• Suggest improvements to enhance accuracy, efficiency and guest experience
• Perform any other duties as required

What We're Looking For

You bring experience in reservations or guest services, ideally within a luxury hotel setting. You're confident, organised and passionate about creating memorable guest experiences. With strong communication skills and a genuine desire to help, you'll ensure every interaction is smooth, informative and tailored to each guest's needs.

Benefits of Joining Our Team

• £1000 Refer a Friend Scheme
• Two hotel-wide social events each year including our Employee Awards Night
• Discounted overnight stays across Nobu properties worldwide
• Discounted Pilates classes and wellness treatments
• Opportunities to progress within our hotel and the wider Nobu portfolio
• Innovative learning and development opportunities
• Exciting wellness and volunteering initiatives
• Up to 33 holiday days through length of service
• Life Assurance Scheme
• Cycle to Work Scheme
• Discounts on all food and beverage
• Free meals while on duty