Loyalty & Retention Executive - Drive Customer Impact

Location:Aylesbury HP19 8DB
Type:Full Time & Permanent
Hours:37.5 hours per week, Monday to Friday
Salary:Upto £25,075 & Competitive Bonus Scheme

Are you resilient, with great communication skills?

We are looking for a Loyalty Team Executive to improve customer retention within Biffa, this will be a reactive role handling customer contract termination requests whilst proactively identifying customers require assistance. Working alongside various Biffa departments identifying areas of improvement for the business in order to retain more customers.

And here's why you'll love it at Biffa:

• Comprehensive training and development with opportunities for career progression
• 24 days holiday a year plus Bank Holiday days and the opportunity to buy and sell holiday.
• Access to Biffa Perkz - high street discounts for you and your family
• Pioneering family-friendly policies
• Free on-site parking

We're here to change the way people think about waste

Whether we're turning waste into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. Over 10,000 people around the country trust us to provide them with a career that's always rewarding, often challenging, but never dull.

Dedicated to diversity
At Biffa we believe different ideas, perspective and backgrounds are key to developing a creative working environment that delivers real results. It's why you'll find us championing diversity and equality at every turn.