Loyalty and Partnerships Manager

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View more categories View less categories Sector: Aviation, Travel and Tourism Role: Manager Contract Type: Permanent Hours: Full Time

Job Description

Heathrow Rewards is a free loyalty program for passengers and airport employees. Members earn points on parking, pre-booked tickets, shopping, dining, lounge bookings, and more at Heathrow.

The Loyalty and Partnerships Manager will develop and execute Heathrow's loyalty strategy and proposition. They will manage Heathrow Rewards content and campaigns across CRM and other marketing channels. The role includes overseeing the Heathrow Rewards loyalty programme to boost commercial revenue and enhance passenger experience through effective partner management, member acquisition, and new loyalty partnerships.

About Us

There's something so special about working at the world's most iconic airport. Its sights, sounds, and constant air of excitement create an amazing backdrop for a career filled with unique opportunities.

Every day, you'll discover a world full of fresh possibilities and end the day buzzing with stories to tell, encountering people from all cultures, nationalities, and experiences. It's a world full of pride for what we do and endless exciting career prospects to explore.

It brings out the best in all of us and inspires everyone to deliver on our ambitious plans. We're working to welcome millions more passengers while leading global efforts in sustainability to ensure aviation remains a force for good.

Join us on this journey, and we'll help you achieve your ambitions. We support your learning, encourage you to be yourself, and back you to achieve more than you might ever have imagined. Because there's no place like Heathrow.

Our Rewards

We offer competitive salaries and excellent benefits to support you now and in the future. This includes performance-based annual bonuses, longer-term Share in Success Bonus plans, generous annual leave, market-leading pensions, family-friendly policies, private health insurance, wellbeing tools, and diverse learning and development opportunities. Everything you need for a fulfilling career journey that can take you in exciting directions.

Working Location

Our Hybrid working approach allows some roles to work from home an average of two days a week, offering flexibility while ensuring operational needs are met. Working arrangements vary by team and will be confirmed during recruitment. You need to be based in the UK and within a commutable distance to Heathrow.

Sustainable Travel to Work

Heathrow's Sustainable Travel Guide provides easy and accessible sustainable travel options.

Equal Opportunities

As an equal opportunities employer, we encourage applications from all. We believe diverse talent makes us stronger and welcome passengers from all over the globe daily. Heathrow is an accessible workplace, with five diversity networks championing inclusivity and individuality.

About the Team

Heathrow is a city within a city, with ambitions across retail, property, transport, passenger services, forecasting, and airline contracts. Customer insight drives our profitability, supported by a strong commercial strategy. We are pioneering digital, e-commerce, and innovation to transform passenger spending.

We believe that the best way to grow is by improving services within the airport. While generating income is vital, delivering the best passenger experience is our passion. You'll help us balance these priorities to continue investing in a world-leading airport.