London Market Engagement & Delivery Manager

If you're trusted to deliver but rarely invited to shape strategy, this role gives you the platform to change that. This is a visible London Market position focused on client engagement, growth and commercial influence. You'll work closely with senior stakeholders to strengthen key relationships, spot opportunities and help shape how specialist claims services are positioned in the market. You won't just support client conversations, you'll help lead them. That exposure builds both internal credibility and external market profile, creating a clearer route into senior leadership responsibility over time. What you'll get here that many roles don't offer: - Direct involvement in London Market client strategy discussions - Opportunity to influence growth rather than simply deliver services - Visibility across operational and commercial decision making - A remit covering relationships, performance and market development - Genuine progression into leadership roles as your influence grows Where you'll make an impact You will: - Lead engagement on selected London Market relationships, building senior client credibility - Identify growth opportunities within partnerships, shaping future direction - Support proposition positioning, influencing how services are taken to market - Provide market insight so leadership teams can make better strategic decisions - Help resolve service challenges, strengthening long-term client confidence- Contribute to commercial discussions, developing wider business judgement Over time, this moves you from reliable delivery into recognised influence. This will suit someone with London Market credibility who enjoys working with clients, understands specialty claims environments and wants greater visibility and strategic involvement.Hybrid working with London engagement and UK travel when required. If you're ready to move closer to decision-making rather than just execution, we should talk.Interested applicants should apply online or forward their CV's to Craig Dyson at Exchange Street Claims / Job Ref: CD262. For all other vacancies, take a look at our website - exchange-street.co.uk