London - Reservations Executive

The Zetter is a quiet celebration of intimate spaces, timeless imperfection, and unapologetic British eccentricity. With our collection of boutique hotels, townhouses, and parlours nestled in London's most characterful neighbourhoods, we offer more than a stay - we curate experiences brimming with thoughtful details, curated charm, and stories layered into every corner.

Our food and drink are an extension of this ethos - carefully crafted menus, perfectly poured cocktails, and service that feels warm, attentive, and never scripted. We believe that dining and drinking at The Zetter should be as memorable as sleeping under our roofs

The Role

The Reservations Executive is a guest-focused role responsible for handling reservations across our hotels and hospitality-led spaces. Based in London, you will be the first point of contact for many of our guests, responding to booking enquiries, providing expert product knowledge, and ensuring every reservation is accurate, seamless, and welcoming.

This is a role for someone who enjoys people, thrives in a fast-paced environment, and takes pride in doing the details well. You'll work closely with Front Office, Revenue, and Sales teams, ensuring we deliver excellent service while supporting occupancy and revenue goals.

About You Experience & Capability

• Previous experience in a reservations, guest services, or customer-facing role (hospitality experience is preferred).
• A warm, service-led approach with strong communication and listening skills.
• High attention to detail and confidence working with systems and processes.
• Comfortable working in a fast-paced environment with competing priorities.
• A calm, solutions-focused mindset - especially when dealing with guest issues or changes.
• Strong organisational skills and the ability to manage multiple enquiries at once.
• Good written communication (email and chat), with a polished and friendly tone.
• Confident working as part of a team and building positive working relationships.
• Flexible approach to working shifts as required (depending on operational need).

What Awaits You at The Zetter

• Discounted Food & Drink in all Zetter Parlours
• Friends & Family Hotel Rates - 50% off for your favourite people
• A paid day off on your birthday
• A culture that values individuality, celebrates effort, and supports growth

We are an equal opportunity employer, and all applications will receive consideration for employment without regard to any protected characteristics by law.