Logistics Helpdesk Administrator (IT MSP) (464510)

Logistics Helpdesk Administrator
Location: Hatfield Business Park, Hatfield AL10 9TW
Contract: 24/11/2025 - 31/05/2026
Pay: Umbrella: £18.58 per hour ~ £36,000 (per annumm equilent)

About the Role

We are seeking a Logistics Helpdesk Administrator to join a busy and reactive team supporting Inside Sales, Projects, and Delivery Management. This is an office-based role for the initial training period (minimum 3 months), with the potential for hybrid working later.

Key Responsibilities

• Respond to emails, tasks, and Teams calls from internal teams
• Amend and update orders in WMCS
• Obtain Proof of Delivery (PODs) and progress claims within deadlines
• Arrange carriage forwards and manage suspended orders
• Liaise with couriers for quotations, deliveries, and invoice queries
• Handle returns requests, coordinate collections, and process credits in SAP
• Process Buy & Store orders in WMCS
• Provide cover for creating commercial invoice paperwork for international shipments

Essential Skills

• Strong communication skills and confidence when speaking with people
• Excellent organizational and multitasking abilities
• Ability to remain positive and proactive under pressure
• Attention to detail and accuracy in processing orders and invoices
• Ability to learn new systems quickly (WMCS and SAP experience desirable)

Additional Information

• Security Clearance (SC) required
• Previous experience in logistics or a similar role is desirable but not essential