Logistics and Export Customer Service (Italian)

Oxford Global Resources Consulting is excited to announce an opening for an International Customer Service position in Barcelona Logistics and Export (International Sales). This role is a permanent project with our client, top leading HQ Pharma Company located in Barcelona.

Oxford Global Resources, a leading consulting company specializing in providing top talent to meet our clients' needs.

Key Responsibilities:

• Order processing via phone, email, and SAP.
• Managing shipments and deliveries with 3PL warehouses.
• Handling returns and claims management.
• Customer query resolution for both external and internal clients.
• Influencing and optimizing customer purchasing behavior.
• Coordinating order management and stock levels.
• Ensuring compliance with internal policies and timely processing of orders.
• Providing regular updates to customers and stakeholders.
• Collaborating with internal departments to ensure seamless operations.
• Maintaining accurate and up-to-date records.

Requirements:

• Customer-oriented with strong analytical and problem-solving skills.
• Proficiency in English and advanced/fluent in Italian.
• Advanced Microsoft Office and SAP experience preferred.
• At least 5 years of experience in a similar role within the pharmaceutical industry or related.
• In-depth knowledge of international export regulations.
• Strong communication and negotiation skills.
• Excellent organizational skills and attention to detail.

Preferred Qualifications:

• Experience in global logistics, specifically exports operations in the pharmaceutical sector.
• Certification in IATA.

This is a fantastic opportunity to join a dynamic team and contribute to our global operations. If you meet the qualifications and are interested in this role, please reach out to us.