Localization Experience Manager - English

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated, and we know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We're building a more open world. Join us.

Localization Experience Manager - English

The Globalization team is key in enabling Expedia Group's international growth by adapting EG's products, brands, and services across the world, delivering a great experience to both travelers and partners alike, at scale.

We are currently looking for an experienced Localization Experience Manager to drive the local and regional Globalization strategy in English speaking markets for Expedia Group's products and localized content. This role will be based in the London office and will work closely with regional and global teams and stakeholders.

The focus of this role is to implement a strategic approach to language management at scale and be a trusted expert who understands the specific needs of the target market(s), collaborates with stakeholders, and delivers the most engaging local experience. The Localization Experience Manager position offers this in a dynamic, multi-cultural, and productive environment! You will work with internal and external teams to help all Expedia Group brands operate with a truly global approach.

In this role, you will:

1. Build and implement a comprehensive localization strategy, recommending actions for internal and external teams and advocating for better local user experience.
2. Develop linguistic and cultural standards and define quality expectations for all brands, experiences, and languages within your scope.
3. Build compelling business cases, highlighting the relevance of programs and initiatives for stakeholders and partner teams.
4. Identify opportunities for improvements by analyzing market and language data (e.g., language consumption trends, quality data) and drawing informed conclusions.
5. Build relationships with local, regional, and global stakeholders to understand business context and deliver better localized experiences.
6. Support stakeholders seeking linguistic and local relevancy advice for assigned languages and markets, proactively offering expert recommendations.
7. Identify opportunities to apply automation and process simplification (e.g., MT, GenAI-supported content generation).
8. Collaborate with other Localization Experience Managers to ensure opportunities are assessed at local, regional, and global levels.
9. Support global Localization Experience and Globalization initiatives (e.g., Automated Quality Evaluation, Content Authoring, audits, competitor analyses, market deep dives, prompt writing, GenAI implementations).
10. Ensure the localization quality of Expedia Group branded products in the target language(s).

Experience and qualifications:

• Solid experience in the ecommerce/media/localization industry as a localization or language manager/team leader.
• Extensive experience in stakeholder management and vendor collaboration, familiar with content production processes.
• Knowledge of translation memories, translation processes, and experience working in a global environment leveraging AI-powered tools.
• Strong interpersonal skills, excellent verbal and written communication, ability to create accurate reports, deliver presentations, and share ideas.
• Ability to deliver structured, clear, and constructive feedback. Knowledge of English-speaking markets (especially UK), linguistic and cultural sensitivities, and regional specifics.

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability or health condition, please contact our Recruiting Accommodations Team through the Accommodation Request .

We are proud to be named a Best Place to Work on Glassdoor in 2024 and recognized for our award-winning culture by organizations like Forbes, TIME, and Disability:IN.

Our brands include: Brand Expedia, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia Media Solutions, Expedia Local Expert, and Expedia Cruises. 2024 Expedia, Inc. All rights reserved. Trademarks and logos are owned by their respective owners. CST: -50

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Expedia is committed to creating an inclusive environment with a diverse workforce. All qualified applicants will receive consideration regardless of race, religion, gender, sexual orientation, national origin, disability, or age.