Locality Administrator - Upper Lea Valley ICT

Locality Administrator - Upper Lea Valley ICT Band 3

Main area Administrative and Clerical Grade Band 3 Contract Permanent Hours Full time - 37.5 hours per week (Monday-Friday 8am-4pm) Job ref 812-26-LP-ULV-ICT-28

Site Hoddesdon Health Centre Town Hoddesdon Salary £25,760 - £27,476 per annum pro rata Salary period Yearly Closing 04/09/:59

Job overview

Come and join our friendly team!

Are you a highly motivated, organised and adaptable administrator looking to make a meaningful difference? If so, the Upper Lea Valley Community Team has an exciting opportunity for you, based at Hoddesdon Health Centre.

Proposed interview date 17th September 2026

Main duties of the job

The successful candidate will:

• Undertake a wide range of secretarial and administrative tasks
• Have personal responsibility for a number of delegated tasks
• Provide cover for members of the Administration Team in periods of absence eg. Annual leave.
• Be able to work unsupervised
• Adhere to operational procedures and established practice
• Refer to the Administration Supervisor for guidance when needed
• Prioritise administrative tasks to ensure an effective and efficient running of the team
• Maintain a professional and confidential approach to work at all times
• Be flexible in order to meet the requirements of the Locality Managers

Working for our organisation

• A big thank you for considering joining us at Hertfordshire Community NHS Trust
• You'll find it a great place to work with many benefits offered to you as a member of our staff
• We put our patients, their families and carers at the centre of our vision - Outstanding Services and Healthier Communities
• Our staff are proud to be Caring, Pioneering and Inclusive in their work to help achieve the Trust vision
• We welcome diversity in our workforce and are interested in applicants from all backgrounds
• We don't want you to miss out so we'd like you to know that if we have a high level of interest in this role, the vacancy may close prior to the advertised closing date, so please make your application as soon as possible

You've made a great decision to apply to join to HCT - we're looking forward to taking the next steps of the journey with you.

Word versions of documents are available if needed to allow for any adaptations to be made i.e. font, colour, background, convert to Read Aloud.

Detailed job description and main responsibilities

• To ensure that accurate details are exchanged with all relevant staff. Give support to patients, carers and staff, where appropriate. Acting as a supportive member of the team at all times, including;
• Working as part of a team ensuring that the daily administration tasks are completed effectively and efficiently.
• To process inward and outward transfers of records and to deal with other Trusts regarding records as required
• To process discharge summary letters and send them to the correct professional.
• To support the process of booking and scheduling clinic, and create reports
• To accurately file information
• To answer incoming calls, dealing with enquirers in a helpful manner, proactively taking action where appropriate.
• To deal with enquirers, correspondence and information received by the service in conjunction with other staff.
• To scan relevant documentation i.e.: Patient notes, timetables, site information, notices.
• To monitor stationery and store cupboards for stock and support in the ordering of service stationery and goods when requested.
• Liaise with GP,s patients, etc
• General Admin duties and tasks which are variable.

Whilst it is not a legal requirement, Hertfordshire Community NHS Trust encourages and supports all its' staff to be vaccinated as this remains the best line of defence against COVID-19.

The use of AI is monitored and if you have used it then you are required to declare this, as well as what type of AI tools you have used and for what purpose. We reserve the right to further test your individual knowledge and skills in relation to the requirements for the post through robust and thorough interview and assessment.

HCT will prioritise recruitment of workers living in England under the new immigration rules for care workers effective from 9 April 2025. Employers must first prove that they have attempted to recruit a worker from within England who needs new sponsorship. This ensures that those who came to the UK to pursue a career in adult social care can do so.

Person specification Qualifications and Training

• Educated to GCSE level or equivalent
• NVQ Level 3 in Business/Administration or equivalent knowledge and experience
• Good spoken, written and understanding of English
• IT Literate including Experience of using Microsoft Office suite; Word, Excel and Powerpoint

Experience and Knowledge

• Experience of working in a team
• Motivated to extend knowledge and improve service delivery
• Experience and ability to deal with non-routine activities appropriately and safely
• Problem solving
• Health, safety and risk aware
• Knowledge of working in the NHS
• Experience of using SystmOne Electronic Patient Records

Skills and Abilities

• Ability to communicate effectively, particularly in relation to people who have a difficulty understanding and adapt communication techniques as appropriate
• Well-developed written and verbal communication skills
• Arranging and preparing meetings and relevant materials
• Organisational skills
• Experience in customer focused environment
• Experience of formal minute taking, formatting and distributing

We will communicate any interview arrangements with applicants via e mail so it is advisable that you check the e mail address you give on your application on a regular basis.

Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band. All new appointments (excluding Medical & Dental roles) are subject to a 26 week probation period.

We are proud to be an armed forces friendly employer and support the employment of the armed forces community, including veterans, spouses and partners. For more information, contact

Applications from qualified job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications, subject to you meeting minimum criteria of the role and salary threshold. Please visit the Gov.UK website for detail.

If applicable to the role, staff are required to hold a full, valid, UK driving licence and have access to a car to use with business insurance (unless the member of staff has a disability as defined by the Equality Act 2010).

In submitting an application form, you authorise Hertfordshire Community NHS Trust to confirm any previous NHS service details via the Electronic Staff Record Inter Authority Transfer process should you be appointed to the post.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.