Local Authority Housing, Resident Liaison Lead, North London

Local Authority Housing, Resident Liaison Lead, North London Pay rate to £32.45 per hour Contract role, Local Government Housing We are recruiting for an experienced Local Authority Resident Liaison Lead in North London Details

• The role is for a Resident Engagement Lead to join the Housing Assurance Team at the London Borough of Harrow.

• This is an exciting opportunity to play a key role in shaping how residents influence housing services, ensuring tenants and leaseholders are at the heart of decision-making.

• Working within the Insight & Housing Strategy Service, you will lead the development, delivery and evaluation of Harrow's Resident Engagement Strategy, ensuring compliance with the Regulator of Social Housing's consumer standards, Housing Ombudsman requirements and sector best practice.

Responsibilities:

• Act as the first point of contact for resident engagement across Housing Services.

• Lead the development, implementation and review of the Council's Resident Engagement Strategy.

• Design and deliver innovative resident engagement opportunities, including consultation, feedback and co-production activities.

• Plan, coordinate and evaluate resident engagement programmes, ensuring they are inclusive and representative of Harrow's diverse communities.

• Build strong partnerships with residents, council services, voluntary organisations and external stakeholders.

• Provide advice and support to Housing teams on resident engagement best practice and regulatory requirements.

• Identify organisational learning needs and support the development and delivery of training relating to resident engagement.

• Manage the resident engagement budget and oversee volunteers, interns or apprentices where required.

Experience needed

• Experience working within housing, local government or the wider public sector.

• Strong understanding of resident engagement principles and customer-focused service delivery.

• Knowledge of the Regulator of Social Housing, Housing Ombudsman requirements and resident engagement best practice (including TPAS guidance).

This is a contract role and you will need to have experience in a similar role in a Local Authority setting. Please get in touch for more information. This is an agency post and Vitalis can offer you:-

• A Dedicated consultant who has access to all roles across the UK and is available for you to speak to

• An easy registration process (all done online)

• Referral schemes and incentives

• Ongoing compliance managed for you

• Prompt and reliable payroll and lots more.

Please contact Graham Leatham on or email for more information. We recruit across all areas of Housing, Public Sector, Planning and Local Government work. If you are experienced in this sector, and this isn't the role for you, contact us about other roles.