Lobby Host

We are excited to be recruiting for a Lobby Host to join our team and play a key role in delivering an exceptional front of house experience.

As a Lobby Host, you'll be at the heart of the workplace experience, delivering memorable first impressions and exceptional customer service. You'll welcome visitors, support occupiers, and work with your team to create a professional, seamless and engaging environment.

Type of Contract: Full time, Permanent

Working Days: 4 days a week

Shifts: 7am - 6pm or 8am - 7pm (10 hours working) - 1 hour unpaid lunch - 2 x 30 paid breaks

Salary: £36,624 per annum

What will you get?

• Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
• Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community: Take one paid day off annually to support a cause you're passionate about!

Main responsibilities

• Be the face of the workplace, delivering a warm, professional, and memorable welcome to every visitor.
• Create exceptional first impressions and ensure every guest receives a seamless, VIP experience.
• Guide and support visitors throughout their journey, providing information, assistance, and proactive service.
• Build positive relationships with occupiers, visitors, security teams, and key stakeholders.
• Manage visitor arrivals and access processes, ensuring a smooth and efficient experience.
• Take ownership of the lobby and reception areas, maintaining a welcoming and professional environment at all times.
• Anticipate needs, resolve queries, and confidently handle challenges to deliver outstanding customer service.
• Work collaboratively with colleagues to provide a consistently high standard of service and workplace experience.
• Contribute ideas and embrace new ways of working to continuously enhance the visitor experience.

The ideal candidate will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together
• Possess a warm, outgoing personality with the ability to build strong rapport with key stakeholders.
• Demonstrate excellent verbal and written communication skills in English.
• Be creative, proactive, organised, highly detail focused, process driven, and resourceful, with a positive, can do attitude.
• Be confident working independently as well as collaboratively within a larger team.
• Present yourself impeccably and display exceptional interpersonal skills.
• Ideally have a minimum of one year of customer service experience in a similar role, such as front of house reception within a luxury hotel, premium airline, or corporate environment.

About us

Rapport Guest Services is a multi award winning company, delivering front and back of house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

• Job Reference rapport/TP/61038/7209/22LH