Lloyds Banking Group - Customer Support: Swindon

Overview

Job title: Customer Support. Location: Swindon. Hours: 28 hours per week including Saturdays. Salary: 40,960 rising to 41,560 after 6 months. Flexible working options available.

Responsibilities

• Provide face-to-face support to customers in Lloyds and Halifax branches.
• Engage with customers using the Lloyds Banking Group Skill Progression Framework and pursue opportunities across Digital, Operations, Fraud, Financial Planning, and leadership roles.
• Deliver high-quality customer service and resolve queries promptly, ensuring a positive customer experience.

Qualifications

• One year of customer service experience.
• A people person who is honest, genuine, and cares about helping customers with their finances (no prior financial services experience required).
• Ability to quickly build relationships and deliver a fantastic customer experience.
• Empathy, integrity, and a commitment to keeping promises and going above and beyond for customers.
• Team player who collaborates closely with colleagues to meet customer needs.
• If located in a hybrid location, able to meet homeworking criteria (quiet room, stable internet).

Working with us / Benefits

We value diversity and inclusivity. Benefits include: a pension contribution up to 15%, an annual performance-related bonus, private medical cover with BUPA, share schemes, adaptable benefits for different lifestyles, 22 days of holiday (plus bank holidays, pro-rated for part-time), wellbeing initiatives, and generous parental leave policies. Salaries are reviewed annually as part of our pay review.