Live Chat Support Agent (Remote) - Vita CV

Live Chat Support Agent (Remote) - Vita CV Overview

Vita CV is hiring a Live Chat Support Agent to assist a UK client with managing online customer queries and support requests. This fully remote role offers flexible shift options, making it ideal for candidates who prefer chat-only support without phone calls.

The position is perfect for detail-oriented individuals with excellent written English and a customer-friendly attitude who enjoy multitasking in a fast-paced environment.

Key Details

• Job Title: Live Chat Support Agent (Part-Time)
• Employer: Vita CV (on behalf of UK client)
• Location: England, United Kingdom (Remote)
• Salary: £10-£14 per hour
• Hours: Part-Time (flexible shifts)
• Contract Type: Permanent/Contract (depending on client needs)

Role Overview

The Live Chat Support Agent will respond to customer inquiries in real-time, provide accurate support, and ensure customer satisfaction. You'll follow scripts and guidelines, escalating technical issues when necessary, and maintaining service level response times.

Key Responsibilities

• Respond promptly to incoming chat queries
• Provide friendly, accurate, and professional customer support
• Follow scripts, guidelines, and knowledgebase articles
• Escalate technical issues to appropriate teams when required
• Maintain service level response times across multiple chat windows

Eligibility Requirements

• Excellent written English
• Fast typing speed and strong attention to detail
• Customer friendly attitude with empathy and professionalism
• Ability to multitask across multiple chat windows
• Comfortable working in a fully remote environment

Preferred Skills

• Ideal for candidates who prefer chat only support (no phone calls)
• Experience in customer service or online support roles (desirable but not essential)

Benefits

• Competitive hourly pay (£10-£14/hour)
• Fully remote work with flexible scheduling
• Opportunity to gain experience in customer support and digital communication
• Inclusive and supportive workplace culture

Equal Opportunity Statement

Vita CV is committed to diversity and inclusivity in the workplace. All qualified applicants are encouraged to apply.

Why This Role Stands Out

• Remote flexibility: Work from home with adaptable shifts
• Chat only focus: Perfect for those who prefer written communication over phone calls
• Career growth: Gain valuable experience in customer support and digital service delivery
• Inclusive culture: Join a company committed to diversity and equal opportunity

How to Apply

Click here to Apply directly via the Vita CV careers portal. Submit your CV and a cover letter highlighting your written communication skills, typing speed, and customer service experience.