Live Chat Specialist

Street Group is one of the fastest-growing PropTech companies in the UK. We want to be the leading creator of delightful experiences for everybody involved in buying, selling, renting and letting property, regardless of their involvement, to improve the industry for everybody by elevating UK Estate Agencies through world-class technology.

If you join us, you'll be helping to improve the property industry for everyone by ensuring our clients love our software and helping them find their way around the system! You'll also work closely with other teams across the business, giving feedback on product development and technical issues, and supporting launches of new product features, making sure Street.co.uk remains best-in-class.

On a day-to-day basis you'll be the go-to for our clients, providing live chat support, building your knowledge of our products, troubleshooting issues and then assessing the best course of action to resolve the problem. As your product knowledge grows, you'll be able to take on more responsibility, dealing with more technical incidents.

If you love autonomy, are naturally curious, and want to have a genuine impact within a rapidly growing company, we think you'd fit right in!

A bit about you

You have commercial experience in either a live chat or IT Support role, with a keen interest in technology

You'll be confident in holding conversations with the wider Street Group team as well as clients, managing expectations and asking the appropriate questions to build a full understanding of the problem

You have a passion for technology and websites and an enthusiasm for developing this knowledge even further

You're a self-starter who can take initiative where required

You'll have outstanding communication skills, both written and verbal

You feel confident working with a variety of stakeholders (e.g. internal and external, technical and non-technical)

You're highly organised and experienced at time management and prioritisation

You're calm and collected under pressure whilst keeping a happy and positive mindset

You're adaptable to each issue dealt with and truly take pride in your work

Here's what you can expect to be working on as a Live Chat Support Specialist at Street Group

Acting as the first line of support for any incoming questions or queries that our customers have, predominantly via live chat, but sometimes via email, phone or video call

Be able to make the call of when to elevate more complex tasks to our Street Engineering teams

Proactively looking at ways to build your knowledge of our products Street.co.uk and Bridge

Proactively ensuring customers understand and are making the most of the latest product updates/releases

Working with a variety of customers from small independents through to large multi-branch estate agencies

Responding to any system bugs reported by the client and escalating this to the development team where necessary

Obtaining customer feedback and feature requests, ensuring these are communicated appropriately to the development team

Research has shown that women tend to rule themselves out of applying for jobs unless they meet 100% of the requirements. If you fall into that category and are about to rule yourself out based on the above criteria; please consider applying anyway. We'd love to see your application!

Who are Street Group?

We're an award-winning PropTech business based in Manchester, founded in 2015 by brother and sister duo, Tom & Heather Staff. Most of us have personal experience of how painful moving can be, and Tom and Heather saw an opportunity to change this: utilising technology, as well as our incredibly talented team, to improve the industry for everyone.

Our products, Street.co.uk , Spectre, and Insights form a powerful trio, working harmoniously together to transform an agent's job. From securing more leads and winning new instructions to streamlining business operations and growing market share, our products are supercharging 1,000s of agencies across the UK.

Street.co.uk launched back in 2020 and serves as our game-changing CRM, allowing agents to deliver a service that aligns seamlessly with the modern, 'on-demand' needs of customers and their busy lifestyles. With its beautiful design and user-friendly interface, Street.co.uk is dedicated to the singular goal of delivering an incredible customer experience.

Hybrid-working - you can work from home up to 2 days per week
️ Guilt-Free R&R - £1000 towards a holiday after your first year with the team (we'll even cover the tax!)
Joining a culture that supports your development and encourages growth
£500 yearly L&D budget for your career development
Your birthday on us - we pay, you stay away
'Give something back' - 2 paid days volunteering on us
Enhanced maternity, paternity & adoption pay
Mental health & well-being support via Health Assured
Regular well-being initiatives
Joining a new team in an exciting business with huge ambition
Be a part of something bigger - everyone in our team is passionate about improving the entire property industry! It's a huge goal, but it motivates us to do better every single day
A chance to work on cutting-edge technology
Comfortable, relaxed office space - office dogs welcome!
Fully stocked fridge and beers (or an alternative) on us every Friday afternoon
Company and team off-sites, events and happy hours
Cycle to work scheme
Electric car salary sacrifice scheme
Feel good about sustainability - we're a climate-positive company !

Up to £27,000, dependent on experience. However, sometimes the perfect person is far more or less experienced than we anticipated. In these situations, planned ranges go out the window. If you think that might be the case, please apply and just let us know.

We care deeply about helping the tech industry become a more inclusive and diverse place and we work hard to lead by example. We are committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all. Candidates must be eligible to live and work in the UK and be able to perform the work specified.

Interview Process: 3 stages=Introductory call with one of our Talent team > Hiring Manager interview & an in-person live chat task > Final interview.

We want to make our interviews as inclusive as possible, so if you need any adjustments made, or if there's anything you think we should be aware of during the interview process, please do let us know!

We're a stellar team of experts spanning all facets of product, engineering, data, commercial and talent.

With a suite of innovative products, we're leading the charge of modern estate agency and moving real estate into a new age pairing UK agents with tomorrow's technology.

Gaining industry recognition along the way