Litigation Defendant Handler

We are seeking a highly-motivated, persuasive professional with effective communication skills to join our successful and established Litigation team as a Defendant Litigation Handler.

Reporting to the Litigation Lead, you will be responsible for proactively managing a portfolio of litigated cases through to settlement. You will be the key link between Panel Lawyers and the business.

Location: Liverpool or Sevenoaks with hybrid working available, along with the opportunity to work fully remote

Working hours: 37.5 hours, Monday to Friday from 9am to 5:30pm

What you will be doing:

• Triage incoming litigated cases, only instructing Lawyers on value added cases.
• Proactively managing a portfolio of litigated cases through to settlement.
• Operate with a progressive approach to take individual claims strategies and the business forward.
• Key link between Panel Lawyers and the business.
• Ensure indemnity spend is minimized by commercial decision making.
• Application of accurate reserves in line with company guidelines.
• Review incoming litigation to assess if the claim is attached to a particular strategy. Apply strategic knowledge weighed against commercial decision making to either instruct Lawyers, deal in house or attempt settlement.
• Manage a portfolio of litigated cases via virtual lawyer systems and prior to procedural junctures agreed by each business strategy.
• Prompt and thorough indemnity, liability, recoverability and fraud investigations on all matters
• Effective use of schedules to minimise hire duration and indemnity spend.
• Assist with Ad-hoc tasks as the business needs dictate.

What we're looking for:

• Persuasive, strong and confident communicator with the ability to manage portfolios.
• Strong practical knowledge of the Civil Procedure Rules.
• Ability to use own initiative to explore all options to achieve the best outcome for the business.
• A motivated self-starter with the ability to work well independently and as part of a team.

About Acorn Insurance

With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover.

At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us.

We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day.

The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025.

Why Acorn Insurance?

Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include:

Wellbeing:

• Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
• Enhanced paternity pay and 16 weeks full maternity pay.
• Colleague Assistance programme offers a suite of wellbeing services such as:
  • 6 Free Counselling sessions per year
  • Unlimited access to a telephone councillor 24/7
  • Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor.
• Network of internal qualified mental health first aiders are available to provide support to colleagues.
• A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner
• Ability to access your earnings before payday via Dayforce Wallet.
• Company pension scheme
• Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period.
• Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice.
• Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary.

Reward, Recognition and Culture :

• Long Service Award paid on 5,10- and 15-years' service
• A reward and recognition hub to celebrate and reward colleagues and peers.
• Consistent and engaging company events including company awards, competitions and charity fundraisers.
• Budgets for department leaders to use for social and engagement events.
  
  Please visit out website to view more of our excellent work benefits!

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.

Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships.



At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate individual requirements. Whether it's modifying equipment, adjusting working hours, or providing additional support, we aim to ensure all employees can perform at their best. If you require any reasonable adjustments, please let us know during the application or interview process, and we will work with you to ensure your needs are met