Linux Application Support Engineer

Linux Application Support Engineer

London, Docklands (Hybrid)

£80,000 - £90,000 per annum + annual discretionary bonus

On behalf of an industry Leading financial services business, I am seeking an experienced Infrastructure Application Support Engineer to provide 2nd line support for the organisations Lunix/Unix application services.

The company operates hybrid working where you will be expected to commit to a non-negotiable 2 days a week in their London office, therefore applicants must be based within a reasonable commuting distance.

Responsibilities:

• Provide 2nd line production operational support for Linux/UNIX application services, many of which are business critical.
• Be a point of contact for stakeholder communications for the Service Operations teams including Unix Application, Unix Infrastructure support and Unix DBA Support
• Provide remote and onsite support for internally developed business critical applications and 3rd Party vendor packages through Dev, Test, UAT and Prod.
• Manage and escalate problems as appropriate.
• Provide 24/7 on-call cover on a rotational shift basis.
• Ensure that the BAU Service is prioritized, and all faults, incidents and problems are responded to in an efficient manner without negatively impacting SLA's and reporting metrics in place.
• Investigate defects or problems; work with the internal Development team and external vendors to identify workarounds and support any fixes that are required as part of service improvement.
• Implement Changes or fixes to applications. Support other technical changes being made which affect the organisations Business Systems.
• Follow the Change Management procedure and other standard practices in installing and configuring applications in Test and Production environments.
• Upgrade or maintain software at a time when the impact to the business is minimized.
• Participate in regular Disaster Recovery testing activities.
• Create, maintain, and review operational process and support documentation.
• Participate in planned weekend work as required.
• Through example and behaviour, strive to provide peer leadership to other team members ensuring a level of excellence is achieved in delivering the service.
• Participate in the successful release and transition of new IT services into support, meeting the team's service acceptance criteria.

Skills/Experience required:

• Must have strong experience of supporting critical production applications in a Redhat Enterprise Linux, command line, environment.
• Must have strong experience of supporting Applications using Amazon Web Services (AWS).
• Experience of supporting IBM WebSphere MQ
• Experience of supporting Swift messaging applications.
• Ability to perform diagnostic and troubleshooting of AWS Product set such as EC2, Lambda, EKS, ECR, Workspaces, EBS, EFS, S3, RDS MSSQL, Route 53, VPC, Cloud Formation
• Strong experience in working with ticket systems such as Service Now and an understanding of priorities and SLA's.
• Experience of Release Management processes for the deployment of application packages from development through to production environments.
• Strong documentation and technical writing skills.
• Ability to collaborate effectively with Development teams and other operational support teams (Service Management and Engineering), to support the end-to-end service.
• Knowledge of ITIL framework (understanding of Incident, Problem, Change)
• Experience with WebSphere Application Server and Apache Tomcat
• Experience with maintenance of SSL Certs for ISVA/LDAP/WebSphere components.
• Scripting skills in languages such as Shell and Python
• Strong experience of supporting proprietary developed business critical banking applications.
• Experience of running queries against PostgreSQL and DB2 databases.
• Supporting Applications in a windows environment (preferred)
• Experience of providing cross training on application solutions and operational processes to colleagues. (preferred)

Professional qualifications/certifications:

• Bachelor's degree or equivalent
• Prior IT operational support experience across business-critical Production environment, infrastructure, applications and database services
• Industry standard IT certification - AWS/RHEL/IBM MQ (preferred)
• ITIL certification (preferred).