Light Vehicle Service Manager

Job Title: Light Vehicle Service Manager

Location: Milton Keynes

Salary:£40,000 + Bonus

Shift pattern:Monday to Friday

Lead a high-performing aftersales team with a respected and growing automotive group.

Are you an experienced Service Manager looking for your next challenge? Do you thrive on delivering exceptional customer service, developing teams, and driving departmental performance? If so, this could be the opportunity you've been waiting for.

Our client is a long-established and highly respected automotive group that prides itself on its people, customer-focused culture, and commitment to excellence. With a strong heritage and ambitious plans for the future, they are seeking a motivated and dynamic Service Manager to lead their Aftersales department and continue delivering outstanding customer experiences.

The Package

• £40,000 Basic Salary + Bonus
• Monday to Friday Working Pattern
• Employee Car Scheme (following qualifying period)
• Life Assurance
• Birthday Leave
• Employee Assistance Programme & Wellbeing Support
• Industry-Leading Training & Development Programmes
• Clear Career Progression Opportunities within a Growing Group

The Role

As Service Manager, you'll be responsible for leading and developing a successful aftersales operation, ensuring both customer satisfaction and commercial performance are achieved. You'll inspire your team, maintain high operational standards, and create a culture focused on continuous improvement and customer excellence.

Key Responsibilities

• Lead, motivate and develop the Service Department team.
• Manage departmental resources effectively to achieve business objectives.
• Ensure team members understand and support the wider business strategy.
• Drive performance through coaching, training and performance management.
• Champion exceptional customer service across all touchpoints.
• Ensure compliance with company systems, processes and manufacturer standards.
• Monitor and improve operational efficiency, productivity and profitability.
• Maintain a positive, accountable and high-performing team culture.
• Deliver a consistent and outstanding aftersales customer experience.

About You

• Previous experience as a Service Manager or Senior Aftersales Leader within the automotive industry.
• Strong leadership and people management skills.
• Commercially aware with a proven track record of delivering results.
• Passionate about customer service and customer satisfaction.
• Organised, proactive and able to lead by example.
• Excellent communication and stakeholder management abilities.
• Driven to develop both yourself and your team.

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