Life Claims Assessor

Life Claims Assessor - Zurich

Role: Life Claims Assessor. This position is available on a part-time, job-share or full-time basis. Location: Swindon / Hybrid or full home working option available. Closing date for applications: 30 June 2026.

What you will be doing

As a Claims Assessor, you will evaluate and process claims related to Life, Terminal Illness, Critical Illness and Income Protection. Your expertise and judgment will ensure customers receive support during challenging times. You will work with policyholders, medical professionals, and other stakeholders to gather information, assess claims fairly, and make informed decisions.

• Evaluate and assess claims in accordance with policy terms and conditions.
• Review medical reports and other relevant documentation to determine claim validity.
• Communicate effectively with claimants, medical professionals, and internal teams to gather information and provide updates.
• Make fair and timely decisions on claims, ensuring compliance with regulatory and company guidelines.
• Maintain accurate and thorough records of all claims assessments and communications.
• Provide exceptional customer service by addressing inquiries and resolving issues promptly.
• Collaborate with team members to share knowledge and best practices.

What we are looking for

• Previous claims assessment experience in at least one benefit type is essential.
• Strong understanding of medical terminology and conditions related to all claim types.
• Excellent analytical and decision-making skills.
• Outstanding communication and interpersonal abilities.

What you get in return

Zurich offers a wide range of employee benefits to provide flexibility and support your life. Benefits may include:

• 12% defined non-contributory pension scheme.
• Annual company bonus.
• Income protection.
• Life cover - four times your salary.
• 12 days of annual holiday or more, with options to buy or sell days as applicable.
• Private medical insurance and access to wellbeing support.