Licensing Administrator

Make a Difference in Lancaster

Join our Licensing team as a Licensing Administrator and play a vital role in supporting efficient, timely, and effective service delivery. Your work will help maintain high standards of customer service, promote community safety, and contribute to continuous improvement, making a real difference to the people of Lancaster.

What You'll Be Doing

You will be the first point of contact for customer enquiries, providing clear and sensitive advice in line with policies. Your responsibilities include processing licensing applications and payments, managing records, supporting service projects, and working closely with colleagues and partner agencies to ensure smooth operations. Your attention to detail and commitment to quality will help uphold the integrity of our licensing service.

You'll Fit Right In If

You have strong customer service skills, recent office administration experience, and the ability to communicate clearly and confidently. You're a team player who takes pride in your work, shows ambition to learn and develop, and takes ownership of your tasks. Your attention to detail and ability to interpret policies will help you thrive in this role. Above all, you value working together to support our community.

Ready to Join Us?

If you're passionate about delivering excellent service and supporting community safety, we'd love to hear from you. Find out more about what it's like working with us, our benefits, values and culture, by visiting lancaster.gov.uk/sites/recruitment.

Flexible working friendly

We welcome discussions about flexible working and may be able to offer hybrid working, a generous flexi-time scheme, and agreed working hours to support work-life balance.

Inclusive employer

We welcome applications from all parts of the community and are committed to a diverse and inclusive workplace where everyone is treated with dignity and respect. We guarantee interviews for applicants with a disability and armed forces veterans who meet the essential criteria.