Level 3 Technical Support Engineer

Level 3 Technical Support Engineer | £180- £220 (Outside IR35) | Cork County, Ireland (fully onsite)| 12 months (possibility of rolling contract)

A consulatancy we're working with is looking for a L3 Technical Support Engineer to join their end client in supporting, troubleshooting and overcoming challenges in their environment for their customers.

They'll be looking for someone that's previously worked in a networking environment.

Length: 12-month contract (rolling contract)
Rate: £180-£220 (Outside IR35)
Based: Cork, fully on site
Start date: Onboarding Decemeber, start date in January

Responsibilities:

• Resolve complex customer technical issues
• Provide advanced troubleshooting, investigation, and root-cause analysis
• Support enterprise customers with high-priority cases and escalations
• Work with logs, bundles, traces, and diagnostic tools to identify, isolate, and resolve issues
• Collaborate closely with Engineering, Field Teams, and Technical Experts to resolve issues and enhance product usability for customers.

Looking for:

• 5+ years' expence in a technical support or engineering roles in networking environments
• Experience using debugging tools, log analysis, and troubleshooting methodologies
• Excellent communication and customer-facing skills
• Ability to work effectively as part of a global support team

If this sounds like a good match, apply now and I'll reach out!

Level 3 Technical Support Engineer | £180- £220 (Outside IR35) | Cork County, Ireland (fully onsite)| 12 months (possibility of rolling contract)

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