Level 3 Customer Service Specialist - Northwood

Find out more and apply for our Customer Service Specialist Apprenticeship

At Northwood Southport & Ormskirk, we're looking for an enthusiastic and motivated Sales Apprentice to join our friendly and growing team. This is an excellent opportunity for someone looking to start a career in the property industry while gaining valuable workplace experience and professional qualifications.

Working alongside our experienced Sales team, you will learn all aspects of residential estate agency, customer service and sales administration within a busy, fast-paced office environment.

The Role

As a Sales Apprentice, you'll support the day-to-day running of our sales department while developing the skills needed for a successful career in estate agency.

No previous property experience is required-we're looking for the right attitude, enthusiasm and willingness to learn.

To apply you need:

Please send a CV and covering letter to express your interest in this vacancy.

• Welcome customers to the office and provide a friendly, professional first impression.
• Answer telephone and email enquiries from buyers, sellers and solicitors.
• Assist with arranging property valuations and viewings.
• Accompany experienced colleagues on property viewings (and conduct viewings independently once fully trained).
• Obtain viewing feedback from buyers and communicate this to property owners.
• Maintain accurate property records and update our property management systems.
• Prepare sales documentation and marketing information.
• Assist with Anti-Money Laundering (AML) and identification checks.
• Support the progression of property sales from offer agreed through to completion.
• Assist with filing, scanning and maintaining electronic records.
• Learn about property legislation, compliance and industry best practice.
• Provide excellent customer service to buyers, sellers and business partners.

What You'll Learn

Throughout your apprenticeship you'll gain practical experience in:

• Customer Service
• Property Marketing
• Property Law & Compliance
• AML Regulations
• Negotiation Skills
• Business Administration
• Professional Communication

You'll receive full training and ongoing support from our experienced team.

What We're Looking For

We'd love to hear from you if you are:

• Friendly and approachable
• Well presented and professional
• Enthusiastic with a positive attitude
• Keen to learn and develop new skills
• Organised with good attention to detail
• Confident speaking to people both face-to-face and over the phone
• A team player who enjoys helping others
• Comfortable using computers and Microsoft Office (Word, Outlook and Excel)
• Able to manage your workload and prioritise tasks

Working Hours

• Monday to Friday: 9:00am - 5:00pm
• One Saturday per month: 9:30am - 2:00pm (with time off in lieu where applicable)

What We Offer

• A recognised apprenticeship qualification.
• Full training and mentoring.
• A supportive and friendly working environment.
• Opportunity to build a long-term career within the property industry.
• Career progression opportunities within Northwood.